Strategic Operations, Senior Associate

Strategic Operations, Senior Associate

We are seeking a dynamic and compassionate individual to join us as a Strategic Operations, Senior Associate. This role will report into the General Manager of Massachusetts. This is a Full-Time Hybrid position based in Boston, MA.

As a Strategic Operations Senior Associate, you'll operate as a lead operator driving Abby Care's most complex initiatives in Massachusetts. This role is designed for someone who not only executes but owns programs end-to-end and drives operational systems from zero to one.

You will partner deeply with local ops teams and HQ platform teams to architect and scale critical workflows, eliminate friction, and drive operational excellence across the market. Senior Associates operate with a high degree of autonomy, stepping in for managers when needed and representing operations with executive presence across cross-functional teams.

You will lead initiatives ranging from new program launches and operational redesign to market expansion and frontline enablement, translating ambiguous challenges into scalable systems and measurable results.

If you are someone who thrives on owning outcomes, leading without formal authority, and driving operational programs from concept to execution, this role offers a path toward operational leadership.

Key Responsibilities:

• Own complex cross-functional programs end-to-end: Lead high-impact initiatives across operations, growth, and product teams—driving alignment, execution, and results across multiple stakeholders.
• Relentlessly drive market growth: Partner with on-the-ground ops, HQ platform teams, and cross-functional leads to own market operations, service delivery, and expansion—no task is too big or small for you.
• Launch and scale new programs (0→1): Identify opportunities for new operational initiatives, design the strategy, build the initial workflows, and drive implementation from concept to scaled execution.
• Engineer and scale core processes: Systematically build, optimize, and scale new and existing operational workflows—constantly reduce friction and drive efficiency while keeping patient delight at the center.
• Run the business 'by the numbers': Own metrics that matter—set aggressive targets for key KPIs (churn, productivity, care quality, etc.) and use data to allocate resources, guide incentives, and prioritize market and product pushes.
• Diagnose system-level issues and redesign processes: Develop deep fluency across operational systems, workflows, and edge cases—using data and frontline insights to identify root causes and redesign processes for scalability.
• Set and hit aggressive goals: Ruthlessly prioritize for impact, break down ambiguous challenges, and deliver on rapid timelines—no hesitancy in tackling new and ambiguous projects from zero to one.
• Operate autonomously and drive accountability: Independently manage initiatives with minimal oversight, proactively identifying risks and driving solutions before escalation is required.
• Obsess over continuous improvement: Proactively identify broken processes, recurring fires, and product gaps—invent and test new solutions, features, and models that make ops more seamless and scalable for care staff and families.
• Serve as an operational leader across teams: Step in for managers when needed, coordinate workstreams across teams, and ensure operational continuity during high-priority initiatives.
• Champion frontline and customer experience: Manage, motivate, and mentor care ops teams (local and remote)—solve people problems, clear blockers, negotiate resources, and unlock leverage for highest impact operators.
• Represent operations with executive presence: Communicate insights, tradeoffs, and recommendations clearly to senior leadership and cross-functional partners.
• Think like an owner, act like an athlete: Take initiative, operate with extreme accountability, and present solutions—not problems. Willingly flex across job functions and fill gaps wherever the org most needs your horsepower.

The Requirements:

• 4+ years of professional experience in a highly analytical and fast-paced environment, such as management consulting, strategy/operations, or finance roles in a high-growth environment.
• Exceptional analytical, quantitative, and financial modeling skills. You are comfortable with data and can use it to build compelling business cases and drive decisions.
• Proven track record of independently leading complex initiatives or programs from zero to one.
• Demonstrated ability to operate with autonomy in ambiguous environments and drive results across multiple stakeholders.
• Outstanding communication and presentation skills. You can distill complex information into clear, actionable insights for any audience - field teams or executives.
• Executive presence and strong cross-functional influence, with the ability to represent operational priorities and drive alignment across teams.
• A desire to transition from a purely analytical role to a hands-on, operational leadership position. You are looking to build and scale a business, not just analyze it.

Benefits:

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus.

• Comprehensive health coverage that works for you. Choose from high-quality medical dental and vision options, including a $0 deductible PPO and a company-funded HSA, alongside employer-paid life and disability insurance.

• Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.

• Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).

• Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.

We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

Our Values:

1. Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, "Would we want this for our own families?"

2. Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.

3. Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.

4. Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.

5. Driven to Redefine What's Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.