The Picklr Rancho Cordova: Front Desk Coordinator 1

Job Description

Job Description

Company Overview

The Picklr is positioned to be one of the most influential voices in pickleball and is already the industry leader of indoor clubs. A recent partnership with the Professional Pickleball Association means the best players in the world now train and instruct at The Picklr. The Picklr owns Stack Athletics, one of the fastest-growing pickleball apparel brands. The Stack Pro team has some of the most recognizable names in the sport and elevates short-court style with a youthful approach. The Picklr has part ownership of a professional MLP team. Pickleball is the fastest-growing sport in the world, and The Picklr is meeting the demand for the ultimate pickleball experience with an inspiring, athlete-driven brand. If you’re ready to work hard and play hard, come join our team.

We are looking for passionate individuals who are self-motivated and love working with people for our Front Desk Coordinator position. The Front Desk Coordinator would be responsible for answering phones, checking members in for their reservations, league hosting, maintaining facility cleanliness, and helping resolve concerns on the spot. You would get the opportunity to work closely with the members and help provide them with a positive experience at the Picklr.  

Desired Availability- Morning, Mid Day, and Weekends.

• Answer phone calls and messages that come into the club
• Greet and check in members for their reservations
• Assist with keeping the club clean and orderly at all times
• Provide members with the best experience possible
• Host Leagues
• Participate in marketing opportunities as requested

A brief description of different types of hats (roles) a Front Desk Coordinator is able and willing to wear at any given time.

Role #1 - Welcome and check in 

• Greeting and Welcoming guests as soon as they arrive
• Check in members and guests, collect/add payment prior to use of the club
• Review transactions on a weekly basis
• Assist guests with memberships, and members with event registration and reservations

Role #2 - Customer service 

• Stay near the front desk to assist when people enter the club
• No messages left unread at the end of each shift
• Answer/complete phone calls 
• Accommodate daily questions members/guest may have 
• Maintain a high level of cleanliness throughout each shift: (Includes but not limited to)
• (a) Refill toilet paper, hand towels, and soap if needed
• (b) Empty garbage cans
• (c) Clean Locker Rooms
• (d) Maintain floor and furniture
• (e) Court Cleaning

Role #3 - Program Facilitation and Operation

Correctly run and facilitate the various programs that occur during your shift.

Open play:

• Make sure previous groups have cleared the courts
• Check people in and process payments
• Answer questions about open play rotation
• Clean up after the event

Leagues:

• All court assignments will be prepared for you by the club coordinator - please stick to the sheets
• Put two balls and clipboard with court assignments in each of the used court baskets
• Answer any questions regarding upcoming leagues or the league format
• Collect clipboards and balls from all the used courts after the event
• League hosting and facilitation (ensure flow of program is steady, keep score, engage with members, dink warm ups, etc)

Role #4 - Membership Sales and Marketing 

• Promote the club and membership opportunities
• Know the membership well enough to sell over the phone, in the club, or in public
• Complete the Member Retention Program during each shift
• Support internal and external marketing opportunities

• Experience in customer service
• Experience with technology
• Pickleball Experience 

• Company culture and company activities
• Career growth opportunities
• Membership discounts

Part-time position. Hourly.

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