Customer Service Representative
$15 - $19.04 per hourFerguson Enterprises, Inc.
- # Customer Service RepresentativeApply: Newport News, VA: Full time: Posted Today: R-141422**Job Posting:**Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Looking to start your sales career with one of the nation’s largest and fastest-growing wholesale distribution organizations? If you want to be a part of a company where associates are developed to deliver their best while enjoying the culture of autonomy, recognition, and rewards for achievement, come and join us as a Customer Service Representative. This role is approved to be either Remote within the United States or Hybrid for associate in Newport News, VA, in accordance with company policy. We’re looking for someone who is eager to learn, thinks critically, and enjoys solving problems as part of a collaborative team. This fast-paced, ever-evolving role requires strong multitasking, follow-up, and organizational skills. Successful candidates demonstrate digital proficiency, strong interpersonal skills, sales acumen, blended product knowledge, and the ability to navigate ambiguity when answers aren’t always clear. You’ll work closely with teammates, building confidence and experience while helping deliver outstanding customer support. ## **Responsibilities include but are not limited to:*** Effectively utilize Customer Relationship Management through Salesforce CRM and via phone* Demonstrate excellent customer service by answering calls from internal and external customers for general information, addressing and resolving concerns or questions* Identify and escalate priority issues to appropriate channels* Placing orders via inbound phone calls* Provide website support including troubleshooting issues and administer guidance on website features* Provide both pre- and post-order support for our Ferguson.com customers ## **Other Job Duties:*** Actively seek opportunities to enhance processes and improve customer satisfaction* Contribute to achieving or surpassing team goals and targets* Ensure stable internet when working remote* Remote work cannot be used as a substitute for dependent care* Use all Ferguson provided equipment in a dedicated workspace* Adhere to company policies, procedures and guidelines related to customer service, data privacy and security ## **Qualifications:*** 1-2 years of Trilogie experience and manual order placement* Understanding of Ferguson blended products* Must possess strong communication skills, including the ability to read, write, comprehend, and compose professional emails* Able to manage time, priorities, and workload both independently and with supervision* Demonstrate reliability, punctuality, and consistency* Exhibit a high level of integrity and professionalism in all interactions* Skilled in digital literacy including Microsoft Office, Salesforce experience a plus At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!-**Pay Range:**-$15.00 - $19.04-***Estimated Ranges displayed are Monthly for Salaried roles* OR *Hourly for all other roles.***-This role is Bonus or Incentive Plan eligible.-Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.-*The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.**Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.*
- J-18808-Ljbffr Ferguson Enterprises, Inc.
Vacancy posted 3 hours ago
Similar jobs that could be interesting for youBased on the Customer Service Representative in Newport News, VA vacancy
- ...Center Agent positions that will be responsible to: Answer calls in an efficient, courteous and accurate manner, while assessing customer needs and offering solutions; Demonstrate the desire to make customer's travel not only superior but memorable; Quickly identify and...SuggestedCurrently hiring
- ...you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...SuggestedStart working today
$12 - $13 per hour
...you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...SuggestedHourly payPart timeStart working todayLocal area- Overview We are seeking a customer-focused Customer Service Representative to support a Distribution Customer Care team by serving as a key point of contact for internal branch customers. This role is responsible for researching and resolving order-related inquiries, coordinating...SuggestedWork at office
$20 - $22 per hour
...HVAC, heating, plumbing, and electrical services, with 7,000 professionals and over 45... ...Responsibilities As an In-Store Sales Representative and Lead Generator , you will engage... ...lead-generation, brand-awareness, and customer education while scheduling in‑home...SuggestedHourly payWeekly payFull timePart timeWork at officeWork from homeRelocation packageFlexible hoursShift workWeekend workARS-Rescue Rooter
Newport News, VA2 days ago- ...Setter to work from home in Newport News, VA. This role involves engaging with potential clients to schedule appointments for sales representatives. Responsibilities include calling clients, managing appointment schedules, and keeping accurate logs of interactions. The ideal...Remote jobWork from home
- The Accounts Payable Imaging and Entry department at Shared Services manages the imaging, distribution, and entry of vendor invoices, in... ...End as well as Mid-Year and Year End Provide unparalleled customer service to both internal and external customers Qualifications:...Work at office
$40k - $60k
...Account Representative - State Farm Agent Team Member Successful State Farm Agent is seeking... ...-based conversations and remarkable customer experience. If you are a motivated self... ...prompt, accurate, and friendly customer service. Service can include responding to inquiries...For contractorsWork at officeLocal areaFlexible hoursCorey Jones - State Farm Agent
Newport News, VA4 days ago$40k - $50k
...gave me a strong foundation in financial services and helping families protect their... ...valued. Role Description As Account Representative - State Farm Agent Team Member for AJ Fraley... ...to our daily business operations and customers' success. You grow our agency through...For contractorsWork at officeAJ Fraley - State Farm Agent
Newport News, VA2 days ago$40k - $50k
...Farm Agent, you are vital to our daily business operations and customers' success. You grow our agency through meaningful customer... ...our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive...For contractorsWork at officeAj Fraley - State Farm Agent
Newport News, VA4 days ago- ...business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in... ..., identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Salary...For contractorsRelocation packageFlexible hours
Corey Jones - State Farm Agent
Newport News, VA4 days ago - Future Opening: Customer Service Representative - State Farm Agent Team Member Position Overview State Farm Insurance Agent located in Newport News, VA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Nick Rowan -...For contractors
$35k - $45k
Customer Service Representative - State Farm Agent Team Member Full Time in Newport News - VA Simple IRA Licensing paid by agency Bonus based on performance Opportunity for advancement Paid time off ABOUT OUR AGENCY Our agency opened in 2008 and currently has a small...Full time- ...Competitive salary Health insurance Opportunity for advancement Paid time off Training & development Role Description As a Customer Service Representative - State Farm Agent Team Member with Mark Crump - State Farm Agent, you will generate the kind of exceptional customer...
- Future Opening: Customer Service Representative - State Farm Agent Team Member Position Overview State Farm Insurance Agent located in Newport News, VA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Brian Gillespie...Hourly payFor contractorsWork at office
$16 per hour
...Schedule: Full TimeRelocation: N/ASalary: $16 an hourCustomer Service Representative - DHS ICE HSI Tip LineInsight Technology Solutions, Inc. is... ...a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires...Work at officeRemote workIronMountain Solutions Inc
Hampton, VA2 days ago- ...Call Center Representative Key Responsibilities Listen to customers, understand their needs, and resolve customer issues. Utilize systems and technology to complete... ..., problem solving and negotiation. Customer service oriented (empathetic, responsive, patient, and conscientious...Full timeTemporary workCasual workWork at officeLocal areaRemote work
MCI
Hampton, VA13 hours ago $14.45 - $17 per hour
...started in the Account Manager position. This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and pickups, maintaining store...Hourly payWeekly payFull timeLocal areaFlexible hoursWeekday workRent A Center
Newport News, VA13 hours ago- ...working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts. Work under the general direction of an Account...Contract workFor contractorsRemote work
Insurance Office of America
Newport News, VA4 days ago - Job Description Job Description Full time opportunity available for conscientious person that takes pride in their work . Candidate must be able to work independently , must be detail orientated, organized and have strong time management and communication skills . ...Full timeFor contractorsWork at office
A & S Realty Inc t/a Andleton Management
Newport News, VA13 days ago $22.42 per hour
...Customer Advisor As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting... ..., you'll ensure transparency and trust throughout the service and repair process. This position is perfect for individuals who...Hourly payFull timeFlexible hoursNight shift- ...industry. We are looking for Inbound Sales Representatives to support a variety of projects while... ...take inbound calls from prospective customers and upsell existing ones while providing... ...information on client products and services. If you believe you have a positive and...Full timeContract workTemporary workWork experience placementCasual workWork at officeLocal areaRemote work
MCI Military Recruitment
Hampton, VA1 day ago $40k - $50k
...Farm Agent, you are vital to our daily business operations and customers' success. You grow our agency through meaningful customer... ...our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive...For contractorsWork at officeAJ Fraley - State Farm Agent
Newport News, VA4 days ago- ...for Nick Rowan - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products... ...) Requirements Interest in marketing products and services based on customer needs Enthusiastic about the role insurance...Hourly payFor contractorsWork at office
Nick Rowan - State Farm Agent
Newport News, VA4 days ago $40k - $50k
...insurance agency, which gave me a strong foundation in financial services and helping families protect their futures. I also hold... ...Farm Agent, you are vital to our daily business operations and customers' success. You grow our agency through meaningful customer relations...For contractorsWork at officeState Farm
Newport News, VA13 hours ago- ...team with daily tasks and maintain a clean, safe, and organized location in Newport News, VA. You will help deliver an exceptional customer experience and ensure adherence to company guidelines and regulations. The role emphasizes safety, quality, and teamwork as you...Shift workAfternoon shift
$17 per hour
...consideration when applying. About the Benefits Call Center Representative Role: As a member of our Health & Welfare Benefits team,... ...excellent time management skills ~ Must have strong customer service mindset with clear, professional communication and the...Minimum wageFull timeCurrently hiringLocal areaRemote workMonday to Friday- ...Various paging and alarms systems (Symplex Alarm System)Implements regulations and directives regarding the provision of switchboard services.RequirementsAnswer and process all incoming calls politely, efficiently and in a friendly manner, even during heavy workload and...Full timeWork experience placementWork at officeImmediate startLong distance
- Hampton Repair Center 203 E Mercury Blvd Hampton, VA 23669, USA Description Customer Service Representative Classic Collision is now hiring a Customer Service Representative . Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer...Local areaImmediate start
- We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties Assist customers with questions and recommendations Manage sales transactions while working assigned cash register Maintain security of cash and...Contract workPart timeLocal area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!
Related searches
- customer service administrator Newport News, VA
- logistics customer service representative Newport News, VA
- client experience specialist Newport News, VA
- client service officer Newport News, VA
- licensed insurance customer service representative Newport News, VA
- customer service officer Newport News, VA
- member service representative Newport News, VA
- customer service expert Newport News, VA
- customer support agent Newport News, VA
- customer service rep remote Newport News, VA