Special Loans Administrator l -HELOC Phones

Special Loans Administrator I - HELOC - Phones

Full time; Non-Exempt; 37.5 hours/week; Overtime as required.

Location, Lake Zurich, IL, US

Department: Special Loans

Dovenmuehle Mortgage, Inc. ("Dovenmuehle") is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide.

General Description:


Handle all aspects of various loans to ensure they are processed in a timely manner and in accordance with government and investor guidelines.

Essential Functions and Duties:
• Accurate and timely input and processing of various loans.
• Responsible for reviewing and preparing documentation.
• Promptly and professionally respond to inquiries via incoming and outgoing calls.
• Direct Proxy emails and incoming mail to the appropriate party.
• Verify and QC tasks performed by colleagues.
• Prepare and distribute daily, weekly, monthly internal reports as required.
• Monitor and apply Suspense funds.
• Handle escalated issues and serve as a resource for questions/issues from junior staff.
• Correspond with investor/client to determine new payment factors.
• Coordinate material with investor/client to obtain approval for conversions, transfers, and modifications. Input and verify changes to the MSP system for various products.
• Correspond with homeowners.
• Correspond with outside vendors to obtain needed documentation.
• Always present a positive and professional demeanor.
• Maintain and increase knowledge, as applicable, of current practices, procedures, and policies.
• Help maintain proper accounting of GL accounts.
• Participate in department audit program.
• Maintain performance standards.
• Support management in defining and developing procedures for new products.
• Review regulatory guidelines and determine appropriate action.
• Handle incoming and outgoing calls to assist borrowers and clients.
• Performs reviews of loan documents and disclosures needed to evaluate borrower requests.
• Reviews and responds to emails received in processing email proxies as assigned.
• Reviews and processes documents and requests received via hardcopy mail as assigned.
• Reviews and references servicing, and compliance guidelines as needed to process borrower requests.
• Perform peer reviews of fellow team members to ensure quality of processing.
• Successfully complete annual regulatory compliance training.
• Performs other related duties as assigned.


Required Qualifications:
• 1-3 years of mortgage servicing experience is helpful but not required.
• Experience working for either a Financial Institution, Bank or Mortgage company is a plus.
• Customer service experience, a plus.
• Microsoft Office (Excel, Word, and Outlook).
• Strong communication, interpersonal, and organizational skills.
• High math aptitude.
• Must be able to work in a very fast-paced environment.
• Possess critical thinking skills.
• High School Diploma.

Preferred/Other Qualifications:
• Some college experience is preferred.


Benefits:
• Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.
• Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.
• 401 (K) Plan with company match
• Paid Vacation, Sick, Personal and Holidays

Physical Demands and Work Environment:

The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations.


The employee must be able to remain in a stationary position and/or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time.

The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machines, computer printers and phones. The noise level, if working on-site, is usually moderate and typical of an office environment.


In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.