Virtual Assistant

Role Description

LTD Scale is seeking a highly organized and proactive Virtual Assistant to provide administrative and operational support to a growing business. This role is ideal for someone who thrives in a structured environment, enjoys managing multiple priorities, and takes ownership of tasks from start to finish.

You'll play a key role in supporting daily operations, client communications, follow-ups, documentation, and process management while working closely with leadership and the broader team.

Schedule:

• Monday to Friday
• Preferred Hours:
  • 9:00 AM – 12:00 PM Pacific Time Zone, or
  • 9:00 AM – 1:00 PM Pacific Time Zone
• Must be available to attend a weekly team meeting every Monday from 11:00 AM – 12:00 PM PST

Key Responsibilities

• Provide general administrative support
• Answer and manage inbound phone calls professionally
• Monitor and respond to inquiries received through the company website's Contact Us page
• Prepare and send invoices to clients
• Send scopes of work, proposals, and contracts to prospective clients
• Follow up with prospects after meetings and maintain communication pipelines
• Utilize existing templates, workflows, and SOPs to ensure consistency
• Support HR tracking and documentation through internal systems
• Maintain accurate records and updates within company platforms
• Assist with ongoing administrative projects and process improvement initiatives
• Complete action items assigned during weekly team meetings
• Learn new processes and take on additional responsibilities as the business grows

Qualifications

• Previous experience as a Virtual Assistant, Administrative Assistant, Executive Assistant, or similar remote support role
• Experience using Monday.com is required
• Strong organizational and time management skills
• Excellent follow-up and task management abilities
• Ability to work independently with minimal supervision
• Professional written and verbal communication skills
• Comfortable managing multiple priorities and deadlines
• Detail-oriented with strong problem-solving abilities

Preferred Experience

• Client communication and customer support
• Invoicing and administrative coordination
• CRM and project management systems
• Process documentation and SOP implementation

Compensation

• Competitive compensation based on experience and qualifications

Benefits

• Fully remote work environment
• Supportive and collaborative team culture
• Opportunity to grow with an expanding organization
• Exposure to a variety of business operations and administrative functions
• Ongoing learning and development opportunities