Zip Enablement Manager (Procurement)
Swoon
What you’ll do
- Enhance the end-to-end employee experience in Zip (the “single front door” for spend requests), ensuring requests are simple to submit, easy to track, and routed correctly.
- Redesign and continuously improve intake questions, forms, conditional logic, and guided buying flows to reduce friction while strengthening policy compliance and review quality.
- Configure and optimize automate workflows : routing rules, approval chains, automations, and handoffs so the right stakeholders (Finance, Legal, Security, IT, etc.) are engaged at the right time.
- Drive both strategic enhancements (new lanes/workflows, major UX improvements) and small but high-impact changes (copy tweaks, field validation, smarter defaults, better request-type clarity).
- Identify pain points using request data + feedback loops; run a steady cadence of experiments/A-B tests and ship measurable improvements in cycle time, rework, and requester satisfaction.
- Expand and operationalize AI-enabled procurement experiences in Zip (e.g., procurement AI agents), and partner to infuse OpenAI capabilities into intake, triage, guidance, and reviewer workflows.
- Partner with Procurement Ops, AP, Finance, Legal, Security, and Enterprise Tech to ensure configurations align to controls, reporting needs, and integrated systems across the intake-to-pay lifecycle.
- Create runbooks, governance, and enablement materials (training, change comms, release notes) to support adoption and consistent usage at scale.
What you’ll bring
- Hands-on experience administering/configurin g Z ip (intake-to-procure / intake-to-pay), includin g forms, workflow routing, approvals, and conditionalit
- y.Strong understanding of procurement intake and orchestration concepts (standardized intake, visibility, compliance-by-design
- ).Practical AI/automation mindset: comfort deploying AI-assisted workflows/agents and translating user pain points into AI-enabled product improvement
- s.Highly execution-oriented: can independently find issues, propose fixes, and ship improvements quickly while keeping stakeholders aligne
- d.Data-driven and UX-sensitive: uses metrics + user feedback to prioritize work and prove impact.
Vacancy posted 2 days ago
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