Customer Service

About the Role As a Customer Service Representative at Ace Appliance Sales & Service, you will be the first point of contact for our valued customers in Toledo, OH. Join our dynamic team to provide exceptional service and support, ensuring a seamless experience for all our clients. The position’s schedule rotates weekly, with 5‑day work weeks totaling 40 hours per week. Our office staff works weekends and weekdays. Starting pay is $22.15 per hour plus performance bonuses. All scheduled hours are posted one month in advance. Location: Ace Appliance, 3724 Airport Hwy., Toledo, Ohio 43615. Responsibilities Respond promptly to customer inquiries via phone, email, and chat. Manage customer complaints and provide effective solutions to enhance satisfaction. Maintain accurate records of customer interactions and transactions. Collaborate with team members to improve service delivery and customer experience. Stay updated on product knowledge and company policies to provide accurate information. Follow up with customers to ensure resolution and satisfaction. Participate in training and development programs to enhance skills. Requirements Proven experience in customer service or a related role. Excellent communication and interpersonal skills. Strong problem‑solving abilities and a customer‑oriented mindset. Proficiency in using customer service software and Microsoft Office Suite. Ability to work in a fast‑paced environment and handle multiple tasks. Flexibility to work various shifts, including evenings and weekends. Positive attitude and a passion for helping others. Benefits Company parties Competitive salary Employee discounts Health insurance (company covers 100% of the premium) Disability contributions (company matches 100% of Aflac contributions after first year) Health Savings Account contributions (company matches 100% after first year) Paid time off Training & development Many other benefits to be discussed at time of interview. Paid Days Off After six months: 2 paid days (100% pay) After year 1: 3 paid days (100% pay) After year 2: 5 paid days (100% pay) After year 3: 7 paid days (100% pay) After year 4: 9 paid days (100% pay) After year 5: 10 paid days (100% pay) About Us Ace Appliance has been serving the Toledo community for over 41 years, providing top‑notch appliance repair and sales services. Our commitment to customer satisfaction and quality service has earned us a loyal customer base and a reputation as a trusted leader in the industry. Employees love working at Ace Appliance due to our supportive culture and opportunities for growth. #J-18808-Ljbffr