Client Support Representative (Tu - Sa, 10:30a-7pm) Eurofins Reservoirs Built Environment Testing, Arvada, CO

Eurofins Built Environment Testing seeks a Client Support Representative to manage sample intake and client communications in their Arvada laboratory. The role involves coordinating between clients and lab personnel through phone, email, and in-person interactions while maintaining accurate sample documentation.

Responsibilities

• Manage inbound and outbound client communications via phone and email promptly
• Sign in, verify, and organize laboratory samples using Chain of Custody documentation
• Update client and project information in the Tracker LIMS system
• Assist walk-in clients with sample submission and service information
• Collaborate with laboratory staff to resolve client issues and concerns

Requirements

• High school diploma or equivalent
• Two or more years of customer service experience preferred
• Professional English proficiency in reading, writing, and speaking
• Computer literacy with Office suite, Adobe PDF, and CRM systems
• Excellent written and verbal communication skills
• Problem-solving ability and solutions-oriented mindset

Compensation: $20.00 - $22.00 per hour