Director of Total Rewards

Director, Total Rewards

The Director, Total Rewards owns the design, execution, and optimization of the organization's compensation and benefits programs. This role ensures programs are competitive, compliant, and financially sound while supporting business objectives and a consistent employee experience. This position is accountable for end-to-end total rewards delivery, including compensation structures, incentive programs, health and welfare benefits, retirement plans, and leave administration across a multi-site, multi-state environment.

Total Rewards Strategy & Execution

• Lead design and execution of compensation and benefits programs aligned with business and financial objectives
• Maintain competitive, cost-effective programs through market analysis, benchmarking, and ongoing evaluation
• Translate data and market insights into actionable program changes

Compensation

• Own compensation programs, including salary structures, job evaluation, and incentive plans
• Lead annual compensation cycles, including planning, modeling, and execution of salary and incentive changes
• Provide guidance on pay decisions, internal equity, and job leveling
• Conduct market pricing and maintain compensation frameworks

Benefits & Leave

• Oversee all benefits programs, including self-funded medical, 401(k), wellness, leave, and retirement
• Manage programs across multiple pay groups and employee populations
• Lead renewals, plan design changes, and open enrollment
• Ensure clear, effective communication of benefits programs

Compliance & Governance

• Ensure compliance with all compensation and benefits regulations (FLSA, ERISA, ACA, etc.)
• Maintain audit readiness and governance over plan administration
• Own 401(k) compliance, including testing and issue resolution (including Puerto Rico considerations)
• Monitor regulatory changes and drive required updates

HRIS, Payroll & Data Management

• Own total rewards data within HRIS (Dayforce preferred), ensuring accuracy and integrity
• Partner with Payroll to ensure alignment across compensation and benefits processes
• Manage vendor file feeds and integrations; resolve data and eligibility issues
• Build and maintain reporting and analytics to support decision-making

Vendor Management

• Manage brokers, carriers, and compensation data providers
• Evaluate vendor performance, cost, and service delivery
• Lead implementation of new programs and tools

Issue Resolution & Support

• Serve as subject matter expert for total rewards
• Resolve complex issues impacting employees, leadership, or program effectiveness
• Identify gaps and implement solutions to improve delivery and experience

Key Skills

• Analytical, data-driven decision making
• Strong systems and process orientation
• Ability to manage complexity across programs and vendors
• Effective stakeholder communication and influence
• Strong attention to detail and execution discipline

What You Bring

• Bachelor's degree in Human Resources, Business, or related field preferred
• 7+ years of progressive experience in compensation, benefits, or total rewards
• Experience managing total rewards in a multi-site, multi-state environment
• Dayforce or similar HRIS experience preferred
• Strong knowledge of self-funded medical plans, including carved-out pharmacy
• Experience managing multiple pay groups and complex payroll structures
• Deep understanding of multi-state compliance; Puerto Rico exposure preferred
• Experience with 401(k) compliance and audit processes
• Proven ability to use data to drive decisions and improve programs
• Experience with wellness/population health initiatives
• Experience managing vendor integrations and file feeds

Notes:

• Schedule: Hybrid – 4 days in office per work week
• Office is in South Charlotte
• Supervisory Responsibilities: Yes
• Bonus Eligible: Yes

As required by applicable Pay Transparency laws, Odyssey provides a range of minimum compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be lower or higher in different markets.

No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.

Benefits:

We offer a comprehensive and competitive compensation and benefits package, including:

• A choice of medical plans with FSA and HSA options • Dental Insurance • Vision Insurance

• Company- paid Life and Disability Insurance • 401(k) Plan with Company Match • Paid Time Off (PTO) and Company Holidays • Employee Assistance Program • Company Health & Wellness Program • Discounts with Preferred Vendors

At Odyssey, we believe the best ideas come from people with different skills, experiences, and perspectives. We welcome applicants from all backgrounds and evaluate every candidate based on the qualifications needed for the role, while also valuing the unique strengths, curiosity, and fresh thinking each person brings. Our commitment to inclusion helps fuel innovation and enables us to deliver smarter, more creative solutions for our customers. We are proud to be a workplace where everyone is treated with respect, given equal opportunity to succeed, and encouraged to contribute in meaningful ways. All employment decisions are based on merit, without regard to race or ethnicity, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other characteristic protected by federal, state, or local law.