Concierge - PRN

A Great Career Starts With A Great Company!Apply to join our team of servant leaders today!The Difference Is Our PeopleOur associates answer a calling to serve seniors and their families every day. We believe in continually investing in these servant hearts; we envision them to be our future servant-centered leaders.We've Achieved Great Place To Work Status Nine Years In A RowCareer development. We reward our associates' outstanding work and assist with career development to help fulfill their dreams!Faith Driven and Mission-CenteredOur mission "To Welcome, To Care, To Serve" derives from four primary points of view (Purpose, Passion, Platform, and Potential) which inspire our associates to recognize and celebrate one another's God-given gifts through service.Servant LeadershipWatercrest Senior Living Group associates answer a calling to serve seniors and their families every day. They are recognized for their achievements and empowered to share their vast experience with their peers ensuring the quality of our assisted living and memory care services and the well-being of our residents. Our associates champion a culture which nurtures relationships in the interest of acting as trusted advisors. By continuously investing in these servant hearts, Watercrest Senior Living Group develops value-centered leaders who deliver personalized services.General SummaryThe Concierge is the initial point of contact for potential residents, families, vendors and the community either in person or via the phone. The Concierge is responsible for being professional, polite and will ensure all guests have a pleasant first experience with the community. The Concierge serves visitors by greeting, welcoming, and directing them appropriately; notifies team members of visitor arrival and maintains security and telecommunications systems within the community.Essential Job FunctionsMaintains a professional personal presentationWelcomes visitors by greeting them, in person or on the telephone; answering or referring inquiriesAnswers the phone within 3 rings; determine natural of call to either relay information or route call as appropriateTakes detailed messages with name, date, time and return phone numberEnsures team members receive their phone messages promptlyMaintains knowledge of who is available to receive an inquiry or host a tourMaintains security by following procedures, monitoring log books to include visitor sign in and sign outMaintains safe and clean reception, lobby and Welcome Room areas by complying with procedures, rules and regulationsReceive and sort mail for Leadership TeamMaintain yearly transportation book for resident's doctor appointments as necessaryCommunicate with Driver at least 24 hours in advance regarding resident appointment dates and timesReport all accidents and incidents as soon as possible to your supervisor, no matter how minorMaintain the confidentiality of residents' personal care informationHonor the residents' personal and property rightsMust be in company uniform and resident ready at all timesPerforms other related essential duties as assignedKnowledge, Skills and AbilitiesKnowledge of computers and relevant software applications to include Microsoft Office and OutlookAble to communicate effectively with all levels of management, team members, residents, family members, vendors, referral sources and outside contactsAble to make independent decisionsMust be able to communicate in a warm, friendly and caring mannerMust possess a passion to work with and around senior citizensKnowledge of administrative and clerical proceduresKnowledge of customer service principles and practicesEducation RequirementsHigh School Diploma or GEDExperience RequirementsTwo (2) years' Concierge experience in a customer service-oriented industryPhysical RequirementsThe following physical demands are representative of those that must be met to successfully perform the essential functions of this position:Able to sit 75% of the dayAble to concentrate with frequent interruptionsAble to work under stress and in emergency situationsAble to work under conditions that require sitting, standing, walking, reaching, pulling, pushing and graspingAble to talk and hear effectively in order to convey messages, instructions and information to residents and team membersOccasionally lift/carry up to 50 poundsOccupational Exposure / Personal Protective EquipmentWork in all areas of the communitySubject to reactions from dust, disinfectants and cleaning chemicals and may be exposed to infectious waste, diseases and other conditionsRequired to use personal protective equipment and supplies to prevent burns, falls, and infection and follow safety policies and proceduresRequirements for personal protective equipment includes infection control kit, rubber gloves and non-slip shoesSubject to infectious diseases, substances and odorsFollow Safety Policy & Procedures