Visitor Services Representative I

Visitor Services Representative

Mass Audubon's Boston Nature Center Sanctuary is seeking a Visitor Services Representative. This position performs day-to-day visitor engagement operations and ensures a positive, welcoming, enriching, and safe experience for all our members, visitors, and guests. The Visitor Services Representative is specifically responsible for providing excellent customer service while greeting visitors in person and by phone, providing orientation to the sanctuary, directing visitors throughout the property and trail systems, answering questions about events and programs, monitoring building and grounds, introducing visitors to the many benefits of Mass Audubon membership, and generally educating guests about Mass Audubon.

Responsibilities include:

• Greeting and providing information to members, visitors, and guests regarding the visitor center, sanctuary, trails, programs, and Mass Audubon in general
• Answering phone calls, monitoring voice mail, and providing information, guidance, and direction
• Assisting with the collection of program payments
• Updating visitor signage, brochures, and bulletin case information
• Understanding and promoting membership opportunities
• Using a cash register and credit card machine for sales
• Monitoring radio and being prepared to serve as primary communication point-of-contact in case of emergency per standing policies and procedures
• Handling opening and closing procedures, including end-of-day register sales tallying
• Assisting with the set-up and clean-up of rentals taking place in the building, and on the property
• Assisting with visitor services, volunteer training, and working cooperatively with volunteers
• Working with Property staff to monitor trail conditions
• Supporting sanctuary events and activities with operational tasks as needed
• Providing visitor services duties at other sanctuaries within Greater Boston Region where necessary
• Attending staff meetings and trainings when requested
• Assisting in cleaning and sanitation
• Occasionally assisting during peak periods such as holiday weekends or special events

Qualifications include:

• At least 21 years of age
• Excellent people skills and enthusiasm for a team working environment
• Organized with strong written and verbal communication skills
• Strong desire to achieve results in meeting sales goals and demonstrated ability to effectively promote goods or services
• Office skills, including computer, copier, scanning, and phone system
• Experience with varied computer software programs (Office 365, Outlook, Word, Excel)
• A demonstrated ability to work well with other staff, volunteers, and community representatives, as well as independently when necessary
• CPR/First Aid Certification or willingness to get certification
• Ability to relate to a diverse range of people and exercise cultural competence and inclusion

Nice to haves include:

• Associate's degree or equivalent experience
• Customer Service/Visitor Service experience
• Formal training or other experience in either the natural sciences or education

Compensation, Benefits and Perks: This position's pay range is $20.00-$23.00 per hour; actual salary will reflect level of experience and qualifications relative to position requirements. This is a year-round position and earns vacation time as well as receives paid holidays.

Work Schedule: This is a part-time, year-round position, 19 hours per week including one weekend day from 10:00am-4:00pm.

Other Requirements: Employees must successfully complete a CORI and SORI Background Check and a Motor Vehicle Record (if applicable) is required.