Receptionist / Front Desk Associate

Receptionist / Front Desk Associate

The Receptionist serves as the first point of contact for members, guests, and visitors, providing a warm, professional, and welcoming experience. This role is responsible for managing front desk operations, handling communications, and supporting administrative functions to ensure seamless daily club operations.

Key Responsibilities

• Greet members, guests, and visitors in a friendly and professional manner
• Answer and direct incoming phone calls promptly and courteously
• Assist members with general inquiries, reservations, and club information
• Manage front desk area, ensuring it remains organized and presentable
• Receive and distribute mail, packages, and deliveries
• Maintain accurate records, logs, and basic member information
• Support administrative tasks such as data entry, filing, and document preparation
• Coordinate with departments (golf, tennis, dining, fitness, etc.) to assist member needs
• Handle member concerns or direct them to the appropriate department
• Assist with event sign-ups, reservations, and check-ins as needed
• Monitor clubhouse traffic and ensure proper guest sign-in procedures

Qualifications

• High school diploma or equivalent required
• Previous customer service or front desk experience preferred
• Strong communication and interpersonal skills
• Professional appearance and demeanor
• Ability to multitask and remain organized in a fast-paced environment
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Experience with club management systems (e.g., Jonas) is a plus

Core Competencies

• Exceptional customer service and member-focused attitude
• Strong attention to detail and organizational skills
• Reliable and punctual
• Ability to handle sensitive information with professionalism
• Team-oriented with a positive, can-do attitude

Work Environment & Expectations

• Primarily stationed at the front desk of the clubhouse
• May require standing for extended periods
• Flexible schedule, including weekends, holidays, and peak club hours

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