Operations Manager

Job Description

Job Description

The Business Operations Manager is a cross functional leadership role focused on improving processes, supporting departmental leadership, and driving key initiatives across the organization. This person needs a strong logistics and transportation background and the ability to quickly learn how different teams operate.

This is not a traditional Operations Manager role. It spans Operations, Administration, Carrier Management, Claims, Customer Experience, Managed Solutions, and other business functions, turning operational challenges into practical solutions.

Key Responsibilities

Operational Improvement

• Learn existing workflows before recommending changes, and identify inefficiencies, bottlenecks, and opportunities for standardization.

• Develop and implement solutions that improve productivity, service, accuracy, and scalability.

• Help departments establish KPIs, SOPs, and training materials, and follow improvements through to measurable results.

Cross Functional & Project Support

• Serve as a flexible resource supporting different departments based on business needs.

• Assist leaders with operational challenges, staffing needs, and special projects, and coordinate initiatives across multiple departments.

• Take ownership of projects assigned by senior leadership.

Logistics & Transportation

• Apply transportation experience to evaluate processes, understanding the full shipment lifecycle from customer request through billing and settlement.

• Assist operational teams with escalations and complex issues.

Team & Leadership Development

• Build strong working relationships across the organization and work alongside employees to understand how work is actually performed.

• Help managers set clear expectations and accountability, coach emerging leaders, and support teams through growth or change.

Communication & Technology

• Communicate clearly with employees at all levels, translating operational issues into actionable recommendations for senior leadership.

• Evaluate systems and processes for improvement opportunities, and partner with IT and vendors on technology adoption.

Qualifications Required

• 5+ years of progressive experience in logistics, transportation, freight brokerage, or supply chain.

• Prior leadership or supervisory experience.

• Strong analytical, problem solving, and communication skills.

• Ability to manage multiple projects and priorities in a fast paced, changing environment.

• Willingness to work hands on with teams rather than manage from a distance.

Preferred

• Experience in freight brokerage or third party logistics, across multiple departments.

• Experience developing SOPs, KPIs, or performance standards.

• Familiarity with transportation management systems, billing, carrier settlements, claims, or compliance.

What Success Looks Like

A successful Business Operations Manager learns the operation before changing it, builds credibility with employees, identifies root causes, and drives practical solutions through to measurable results, leaving each team stronger than they found it.

Growth Opportunity

This role is designed to grow into Senior Manager and ultimately Director level leadership, developing a well rounded leader who understands transportation, administrative, technological, and financial functions across the business.

Benefits & Perks

• Paid time off and holidays

• Paid maternity leave

• Dependent Care Flexible Spending Account (DCFSA)

• Medical, dental, and vision insurance

• 401(k) with company match

• Health Savings Account (HSA)

• Career advancement opportunities

• Legal assistance and identity theft protection

Recognition & Awards

• Named a “Top Employee Benefits Provider” by Mployer 2026

• Ranked #46 on the Top 100 largest freight brokerage firms in the U.S. by Transport Topics 2026

• Ranked as a Top 10 flatbed carrier by Transport Topics 2025