Customer Success Manager (Fully Remote)
Osmind
New York, NY
- Remote job
Trusted advisor for clinicians, ensuring adoption and consistent use of Osmind's EHR and RCM services. Focus on customer happiness, retention, and proactive problem-solving to reduce churn. What You'll Do: Drive product adoption and resolve issues before they become risks. Deliver training and enablement to build confidence and fluency. Partner with Product, Support, and RCM teams to improve customer experience. Requirements: 3-5 years in customer success, account management, or implementation at a SaaS company. Direct experience with RCM processes and EHR systems. Strong communication, autonomy, and ability to manage multiple clients. Comprehensive healthcare, dental, vision, and mental health coverage. Flexible PTO and generous family leave. 401(k) plan and FSA/DCFSA accounts. Osmind Osmind provides EHR and revenue cycle management technology for mental health practices, specializing in interventional psychiatry. They are a mission-driven company focused on clinician workflows and patient outcomes, offering comprehensive benefits and fostering an inclusive environment. #J-18808-Ljbffr Osmind
Vacancy posted 1 day ago
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