Patient Financial Counselor II- Johns Hopkins Hospital

Requisition #:667733 Location: John Hopkins Health System, Baltimore, MD 21201 Category: Finance Schedule: Day Shift Employment Type: Full Time Join an amazing global healthcare organization! Awesome benefits, including generous paid time off and tuition assistance. Position Summary Reporting to the Supervisor of Financial Counseling Shared Services, this role captures patient liabilities and provides financial counseling to patients or guarantors who need assistance seeking and applying for healthcare funding (e.g., Charity Care or other local/governmental assistance programs). The individual reviews and establishes payment options prior to service, at time of service, and/or post-service, determines the financial status of the patient, coordinates benefit authorization, and ensures compliance and exceptional customer service. Education High School Diploma or equivalent. Location Johns Hopkins Hospital 1800 Orleans St Baltimore, MD – 100% onsite role; Monday-Friday, flexible day hours. Licensure / Certifications Certified Application Counselor (CAC) certification within 6–12 months. Work Experience Minimum of two years in a hospital or clinic environment, insurance company, managed care organization, or other financial service setting, performing financial counseling, financial clearance, and/or customer service activities. Skills Knowledge of insurance and governmental programs, regulations, and application processes (e.g., Medicaid), managed care contracts and coordination of benefits. Knowledge of medical and insurance terminology and understanding of healthcare insurance. General knowledge of patient access financial counseling functions in acute and non-acute settings. Working knowledge of applicable Federal, State, and local laws and regulations. Basic computer knowledge. Basic math skills. Ability to understand, interpret, evaluate, and resolve complex issues. Intermediate proficiency in Microsoft Office. Excellent time management skills and ability to manage frequent in-person and/or phone patient contacts while documenting data in the patient record. Excellent verbal and written communication and active listening skills; bilingual preferred. Interpersonal skills necessary to engage internal and external customers and develop positive relationships with clinical staff. Accuracy, attentiveness to detail. Personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others. Ability to closely follow policies and procedures set by Financial Counseling Shared Services. Self‑management of work priorities and adaptability to change. Ability to work concurrently on multiple tasks or projects in a stressful environment with diverse personalities. Ability to meet or exceed targeted customer service, productivity, and quality standards. Ability to work with and maintain confidential information. Salary Range Minimum 20.52/hour – Maximum 33.88/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. The Hospital reserves the right to modify employee schedules as needed. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug‑free workplace employers. Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. #J-18808-Ljbffr