Client Advocate

Job Description

Job Description

Since 1985, Albuquerque Health Care for the Homeless has dedicated its mission exclusively to providing services to people experiencing homelessness.  AHCH provides a distinctive continuum of integrated care through outreach and site-based services to address the health-related causes and consequences of homelessness.  Our vision is to live in a world that is just and without homelessness.  We believe that homelessness is an issue that can be solved through access to quality health care, adequate and affordable housing, and a living wage.

We are looking for a Client Advocate to join our team in operating and maintaining our Resource Center, under the supervision of the Resource Center Coordinator. Our Client Advocates maintain a warm and welcoming environment while working to meet immediate needs that help restore the dignity of our clients. In this position, you will have the opportunity to make a difference by working directly with clients to identify appropriate resources, social service referrals, and assistance programs, both within the organization and externally in the community. In addition to working in the Resource Center, Client Advocates also provide support to other programs onsite and in outreach settings as needed. If this sounds fun and exciting, we welcome you to apply!

Duties and Responsibilities:

• Performs daily tasks to maintain space, equipment, supplies, and resources in the Resource Center.
• Maintains a warm and welcoming environment for clients and representatives from other community resources.
• Provides administrative and clerical support for Resource Center, including answering phones, maintaining files, organizing and stocking supplies, monitoring client usage of phones, computers, and showers.
• Identifies social needs, make referrals and provide assistance to assist in access to appropriate social services, resources, benefits, and support networks.
• Assists clients in applications for housing, motel vouchers, public benefits (Medicaid and SNAP) and State ID/Birth Certificates.
• Completes required documentation and data entry tasks.
• Participates in agency outreaches as needed.
• Complies with organization policies and procedures.

Minimum Qualifications:

• High school diploma or equivalent
• Relevant work or volunteer experience in social services or direct customer service

Preferred Qualifications:

• Associate Degree in Human Services or related field
• Experience working with underserved populations, experience working with persons experiencing behavioral health issues or lived experience of behavioral health recovery.
• Knowledge of Social Service resources in Albuquerque.
• Bi-lingual Spanish/English

All benefits start the month after you begin work:

• Low cost medical, vision, and dental insurance with health club membership
• Life insurance and Accidental Death and Dismemberment fully paid for by organization
• Long Term Disability fully paid for by organization
• Paid Time Off - 24 days in first year of employment
• Catastrophic Sick Time accrual
• 7 Paid holidays
• Health Care and Dependent Care Flexible Spending Accounts
• 401k with employer match
• Student loan forgiveness eligible 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin,  veteran or disability status.

This organization participates in E-Verify.