Computer Operator I

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit .Global Leader in Lottery Solutions | Brightstar LotteryDiscover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs. 

Responsibilities

The successful Computer Operator I provides basic level monitoring, processing, troubleshooting, support, and escalation for operating equipment in a 24/365 technical environment.

• Demonstrates a relentless commitment to meeting and exceeding customers' expectations while also reducing the risks and costs of providing services.
• Performs basic level troubleshooting of systems and servers related to host systems, middleware, applications, and existing tools according to established procedures.
• Accurately executes, validates, and recovers defined processes in the operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed.
• Appropriately coordinates, executes, validates, tracks, follows up on, and escalates requests according to established guidelines.
• Adheres to service level agreements by following established SLA performance requirements.
• Adheres to IT best practices by following established performance and audit requirements.
• Participates in individual professional development by completing assigned development plan, participating in mentoring activities, tracking and reporting of development, and communicating career path goals and objectives.
• Answers incoming field service calls and assists in managing trouble tickets for technicians.

Qualifications

• Two-year technical college degree/certificate or comparable experience.
• 1-2 years experience in related technical support or call center environment preferred.
• Must be able to monitor and troubleshoot multiple technologies.
• Able to navigate through Linux and Windows operating systems to perform basic tasks.
• Basic knowledge of Microsoft Office applications including Outlook, Excel, Word, etc.

Skills

• Builds strong relationships both internally and externally.
• Exhibits professional and customer appropriate communications (written and verbal).
• Demonstrates knowledge and techniques in dealing with difficult or demanding customers.
• Organizes and prioritizes work efficiently.
• Demonstrates effective technical writing skills and present information in a professional and engaging manner.
• Completes work in a thorough, accurate, and timely manner with attention to detail.
• Demonstrates initiative and self-motivation.
• Displays sound business judgement and exhibits common sense.

Schedule

• Wednesday, Thursday, Friday, and every other Saturday
• 7:00 AM - 7:00 PM

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

#LI-NA1 #US-ONSITE

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for this role is $13.99/hr – $23.80/hr. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is one part of our Total Rewards program. Non-exempt roles are eligible for irregular discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

Immigration sponsorship is not available for this role.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.