BSA/AML - Alert Analyst II

We are a hybrid, remote-office company dedicated to growing our talent anywhere! We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA. At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products. We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve. About the Role: The Bank Secrecy Act (BSA) / Anti-Money Laundering (AML) – Suspicious Activity Monitoring Alert Analyst is responsible for conducting first-level reviews of transactional alerts and customer activity to identify potential suspicious behavior and financial crime risk. This role focuses on executing alert investigations, analyzing transactional activity, documenting investigative findings, and escalating higher-risk activity to the Case Investigation Team for further review and disposition in accordance with BSA/AML regulatory requirements and internal procedures. Analysts operate under established procedures and guidance while developing proficiency across products, typologies, transaction monitoring systems, and investigative tools. What You Will Do: Review and investigate alerts generated from transaction monitoring systems using a risk-based approach to identify potentially suspicious activity or unusual behavior. Analyze transactional activity, payment flows, customer behavior, and account activity to identify anomalies, red flags, pass-through activity, layering concerns, or unusual patterns. Conduct customer due diligence reviews utilizing internal systems, KYC/CIP information, transactional analysis, and external research tools. Document investigative findings clearly, accurately, and professionally within case management systems in accordance with BSA/AML documentation standards. Prepare detailed alert narratives that clearly explain the activity reviewed, investigative steps performed, findings identified, and rationale for disposition decisions. Escalate higher-risk, complex, or potentially suspicious activity to the Case Investigation Team for enhanced review and potential SAR determination. Maintain investigative documentation and supporting evidence, including screenshots, research findings, and transaction analysis, sufficient to support quality assurance, audit, and regulatory review. Review transactional history to identify expected versus unusual customer behavior patterns and determine whether activity aligns with product usage expectations. Support FinCEN 314(a) and 314(b) information sharing requests and assist with law enforcement inquiries and legal process responses under the direction of senior staff. Collaborate with Case Analysts, Quality Assurance, Compliance, Fraud, and internal stakeholders to support ongoing investigations and operational objectives. Meet established service level agreements (SLAs), productivity standards, and quality expectations for assigned alert queues. Maintain current knowledge of BSA/AML regulations, OFAC requirements, FinCEN guidance, financial crime typologies, and internal procedures. Support ongoing process improvements, procedural updates, training initiatives, and quality enhancement efforts within the Operations Team. Perform other duties as assigned. What You Will Need: Bachelor’s degree in finance, Criminal Justice, Business, or related field preferred. 1–3 years of experience in BSA/AML investigations, fraud investigations, transaction monitoring, compliance operations, or financial crime analysis preferred. Experience reviewing transaction monitoring alerts and documenting investigative findings. Familiarity with transaction monitoring and case management systems such as Actimize, or similar platforms preferred. Strong analytical, investigative, and critical-thinking skills with attention to detail. Strong written and verbal communication skills, including concise and well-supported investigative documentation. Ability to manage assigned workload independently while following established procedures and escalation protocols. Proficiency with Microsoft Office tools including Excel, Word, and Outlook. Ability to interpret transactional activity and identify potential suspicious behavior, red flags, or financial crime indicators. Adaptable, organized, and receptive to feedback in a fast-paced operational environment. Preferred Certifications (Not Required): Certified Anti-Money Laundering Specialist (CAMS) Certified Financial Crime Specialist (CFCS) Certified Fraud Examiner (CFE) The responsibilities listed above are not all inclusive and may be changed at any time. Salary range: $17.25 hourly – $28 hourly The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future. This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more. #LI-Remote Don’t have everything listed under qualifications? If you’re excited about this role but your experiences don’t match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law. Who we are: Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws. Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – View email address on click.appcast.io Please click here to view Pathward's Applicant Privacy Notice. Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted. Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights. Candidate Scam Warning We encourage you to be cautious of hiring scams that impersonate Pathward. Copy and paste the following URL into your browser to learn more: