Client Performance Administrative Assistant

Job Description

Job Description

Our Plantation-based office is seeking an analytical and highly proactive Client Performance Administrative Assistant to anchor our client relations, track operational KPIs, and enforce regulatory compliance across our active foreclosure, bankruptcy, and real estate litigation portfolios. In this role, you will act as a vital liaison between mortgage servicers, internal legal counsel, and operational units to guarantee strict timeline adherence and the flawless execution of service level agreements (SLAs). If you thrive under the pressure of a high-volume caseload and want to position yourself at the center of legal operations, this role offers an exceptional path for career advancement and measurable impact.

What You’ll Do

• Client Account Management: Act as the central point of contact for nationwide institutional accounts, handling everyday inquiries via telephone, professional correspondence, and intricate servicer portals.
• Scorecard Oversight: Review client-facing achievement scorecards, oversee strict reporting schedules, and initiate internal escalation pathways to clear processing bottlenecks.
• Milestone & Timeline Tracking: Verify file advancement against rigid regulatory and client schedules to eliminate portfolio stagnation.
• Audit & Compliance Support: Deliver essential administrative backing during internal quality assurance checks, external client inspections, and statutory compliance assessments.
• Data Compilation & Reporting: Construct detailed legal case histories and aggregate quantitative operational results for senior leadership.
• Interdepartmental Synergy: Collaborate closely with attorneys, paralegals, and default fulfillment teams to ensure legal filings satisfy strict investor and court deadlines.
• System Alert Management: Track, interpret, and execute rapid response initiatives for system notifications, procedural adjustments, and sector-specific directives.

What We're Looking For

• Professional Background: 2+ years of hands-on experience within default services, bankruptcy practice, real estate litigation, or the mortgage servicing sector.
• Investor Guidelines: Core understanding of GSE directives, including Fannie Mae, Freddie Mac, and FHA statutory default schedules.
• Technical Savvy: High-level mastery of the Microsoft Office Suite paired with practical experience utilizing legal case management systems like Perfect Practice, ICE, Tempo, ADR, or DRA.
• Communication Excellence: Polished verbal and written communication talents tailored to convey intricate case updates to corporate stakeholders.
• Organizational Mastery: Supremely structured and detail-minded with a proven capacity to juggle multiple shifting deadlines concurrently.
• Collaborative Mindset: Able to operate independently with minimal direction while anchoring cross-functional achievements across diverse legal divisions.

Bonus Points For

• Direct involvement analyzing, managing, or challenging client performance metrics and scorecards.
• A solid, functional comprehension of both judicial and non-judicial foreclosure processes.
• A career background focused on audit defense or regulatory compliance within financial services.

Benefits

• Highly competitive salary package commensurate with experience
• Full suite of medical, dental, and vision insurance options
• 401(k) retirement plan featuring an institutional company match
• Generous paid time off (PTO) allocation and recognized firm holidays
• Continuous professional development and defined upward mobility

Ready to Apply?

If you are prepared to leverage your mortgage servicing, default operations, or legal support background within a collaborative team dedicated to world-class client service, we want to hear from you. Apply today to secure a rewarding next step in your professional career.