Lead Specialty Pharmacy Technician - Long Island, NY

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.   Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.   Join us to start  Caring. Connecting. Growing together.  

A  Senior Lead Pharmacy Technician in Specialty Pharmacy  serves as the operational leader for pharmacy technician teams while ensuring high-quality patient care, regulatory compliance, and efficient specialty medication management.

This role is equally challenging and rewarding. You'll need to work within multiple computer systems simultaneously as you respond to questions or provide specific medication details/clinical information. It's a fast paced, high-volume environment where our members are counting on us to deliver these important, sometimes life-saving medications in an accurate and efficient manner.

This role typically serves as the bridge between frontline Specialty Pharmacy Technicians, Pharmacists, and Pharmacy Leadership, ensuring efficient operations while supporting optimal patient outcomes.

Primary Responsibilities:

• Lead, mentor, train, and coach Specialty Pharmacy Technicians
• Provide daily oversight of workflow and staffing assignments
• Monitor team productivity and quality metrics
• Assist with performance evaluations and competency assessments
• Support onboarding and training of new technicians
• Serve as a subject matter expert for specialty pharmacy operations
• Coordinate specialty medication, fulfillment and distribution
• Manage prior authorization and benefits investigation workflows
• Communicate with patients regarding medication delivery and support services
• Collaborate with pharmacists, providers, manufacturers, and payers
• Escalate complex patient issues to pharmacists when appropriate
• Lead benefits verification and coverage determination activities
• Ensure compliance with state and federal pharmacy regulations
• Maintain adherence to URAC, ACHC, and specialty pharmacy accreditation standards 
• Maintain HIPAA compliance and patient confidentiality
• Oversee specialty medication inventory management
• Identify opportunities for workflow improvement and operational efficiency
• Utilize pharmacy management systems and electronic health records

Core Competencies:

• Leadership and coaching
• Specialty pharmacy operations
• Patient-centered service
• Regulatory compliance
• Process improvement
• Cross-functional collaboration
• Quality assurance
• Data analysis and reporting

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• Active Pharmacy Technician licensure in the state of New York
• 5+ years of Pharmacy Technician experience
• 5+ years of experience in leading teams, mentoring staff, or serving as a lead technician
• 5+ years of experience with pharmacy software systems and workflow management
• 1+ years of experience in specialty pharmacy, mail order, infusion, or specialty medication management
• 1+ years of inventory experience
• Ability to stand and lift 25 lbs.

Preferred Qualifications:

• Associate degree in healthcare, pharmacy technology, or related field
• National Certified Pharmacy Technician (CPhT) through PTCB or ExCPT certification through NHA
• Strong verbal and written communication
• Excellent customer service and patient engagement
• Attention to detail and accuracy
• Organization and time management
• Ability to work in a fast-paced environment and manage multiple priorities

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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