ServiceNow Administrator, Senior

Your growth matters to us - explore our career development opportunities.

BE EMPOWERED TO SUCCEED

Connect with others in our people-first culture and enhance our collective ingenuity.

SUPPORT YOUR WELLBEING

Learn how we’ll support you as you pursue a balanced, fulfilling life.

YOUR CANDIDATE JOURNEY

Discover what to expect during your journey as a candidate with us. Responsibilities Lead ServiceNow administrator responsible for navigating and managing demands while building platform solutions that transform our business processes. Perform day-to-day administration, manage lifecycle upgrades, monitor platform health, and establish maintenance procedures. Create scripts for data updates, gathering, and research. Conduct light development tasks focused on administration. Assess the platform and recommend improvements. Troubleshoot technical issues using comprehensive ServiceNow knowledge. Manage instance security, user and group access, access control rules, and auditing. Proactively identify and execute platform enhancements to maximize value. Stay up-to-date with new features and drive continual improvement. Ensure operational integrity, integrations, audit, data maintenance, and oversight of discovery processes. Qualifications 5+ years of experience as a ServiceNow Administrator in ITOM, including CMDB, Discovery, Service Mapping, or Discovery using Service Graph Connectors, and ITSM in a large enterprise environment Experience with ServiceNow integrations, including REST APIs, LDAP, and SSO Experience performing ServiceNow technical configuration such as database table structure, import sets, ETL, update sets, business rules, UI policies and actions, data policies, and ACLs Experience with ServiceNow Performance Analytics and Reporting Experience in scripting with JavaScript as implemented in ServiceNow Ability to obtain a Secret clearance HS diploma or GED Nice If You Have Experience with ServiceNow's Automated Testing Framework Experience providing guidance and mentorship for staff members while sharing experiences Experience with Agile methodology and working in an Agile environment Experience with ServiceNow’s AI implementation Experience with development of flows, catalog items, and scheduled jobs Bachelor's degree ServiceNow System Administrator Certification Clearance Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Compensation Salary at Booz Allen is determined by various factors, including location, education, skills, experience, and contract-specific requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). This posting will close within 90 days from the posting date. Benefits Health, life, disability, financial, and retirement benefits, paid leave, professional development, tuition assistance, work‑life programs, and dependent care. Recognition awards program acknowledges employees for exceptional performance. Full‑time and part‑time employees working at least 20 hours a week are eligible for benefit programs. Non‑eligible employees receive selective offerings. Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law. #J-18808-Ljbffr Booz Allen Hamilton