Telehealth Clinician - Concord, CA

Job Description

Job Description

Planned Parenthood Northern California (PPNorCal) is seeking a Telehealth Clinician in Concord Administration Building in Concord, CA. The position is 24 hours per week in Telehealth. This role at Planned Parenthood Northern California (PPNorCal) offers a comprehensive benefits package, including 100% employer-paid medical insurance for employees, 75% coverage for dependent children, 25% coverage for spouses/domestic partners, dental and vision insurance, employer-paid life and long-term disability coverage, earned time off (ETO) accrued based on hours worked, paid sick time accrued based on hours worked, a 403(b) retirement plan with up to 4% employer match after 12 months, and 10 paid holidays plus 2 floating holidays each year.

This position is currently represented by SEIU Local 1021.

Work Schedule

Monday: 8:30pm-5:00pm

Tuesday: OFF

Wednesday: 8:30am - 5:00pm

Thursday: OFF

Friday: 8:30am - 5:00pm

Saturday: 8:30am – 5:00pm (rotating)*

*Employees who work a Saturday will receive a compensated day off during the same work week

SUMMARY

The Advanced Practice Clinician (Nurse Practitioner, Physician Assistant, Certified Nurse Midwife, and other licensed providers) will function as part of a healthcare team to provide care under the medical supervision of the Medical Director in accordance with PPFA and PPNorCal Medical Standards and Guidelines and all relevant federal, state, and local regulations.

PPNorCal’s Telehealth clinicians function as part of a virtual team to provide care via telephonic or video-based platforms. Telehealth clinicians are supervised by the Sr. Services Manager, with clinical oversight by the Telehealth Lead Clinician.

ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following: Other duties may be assigned.

HEALTH CENTER

Work in the health center providing comprehensive clinical sexual and reproductive health care services to all patients in accordance with evidence-based practice protocols.

Utilize knowledge of and experience in patient care to:

• Obtain a basic health history and comprehensive gynecological (GYN) history.
• Perform a general physical exam, breast exam, GYN exam, and male genitourinary exam.
• Recognize common breast and GYN deviations from normal and provide management or referral as appropriate.
• Recognize common non-GYN deviations from normal and provide management or referral as appropriate.
• Provide preventive care, including screening for breast and cervical cancers.
• Obtain and interpret laboratory tests and results related to GYN visits.
• Perform and interpret transvaginal and abdominal ultrasounds.
• Screen for contraindications and special conditions to contraceptive methods.
• Provide appropriate contraception to patients, including intrauterine contraceptives (IUCs) and implants.
• Test and treat STI’s and other infectious conditions.
• Provide PrEP and nPEP to prevent HIV infection.
• Provide care across the reproductive health lifespan, including basic infertility services and menopause management.
• Provide medication abortion, early pregnancy complication management, and other special services as appropriate by licensure.
• Assess and manage complications from in-clinic abortion, medication abortion, and vasectomy. Depending on location may support in-clinic abortion clinic.
• Provide care for patients of all gender identities, including gender-affirming care.
• Construct an accurate assessment and treatment plan based on history, exam, and lab findings.
• Provide patient with general reproductive health maintenance, education, and counseling.
• Ensure complete and accurate medical documentation in EHR application and bill and code patient visits appropriately.
• Function as a medical resource for health center staff.
• Participate in health center efforts to achieve established goals for productivity, with the minimum goal of 3.0 encounters per hour.
• Participate in research studies conducted in the health center.
• Exercise a commitment diversity, equity, and inclusion in all interactions with patients and staff.
• Participate in and model the Diversity, Equity, and Inclusion initiatives of PPNorCal.

TELEHEALTH:

• Work regularly as a clinician in the health center providing face-to-face care.
• Work with a virtual team to communicate and triage patients via telephone or video.
• Provide virtual care to patients as outlined in the Telehealth scope of services.
• Participate in follow-up of Quality Assurance activities.
• Serve as a medical resource for PPNorCal staff.

SUPERVISORY RESPONSIBILITIES OF CLINICIAN

This job has no supervisory responsibilities. However, APCs are responsible for the medical oversight and instruction of the Reproductive Health Specialists and other medical support staff.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Successful completion of accredited Advanced Practice Clinician program.

LANGUAGE SKILLS

Ability to read, analyze, and interpret periodicals, professional journals, technical procedures, and governmental regulations. Ability to document in electronic health record concisely, accurately, and according to PPNorCal protocols. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, patients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to understand and interpret statistics. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge and experience with EHR & EPM systems. Working knowledge of Microsoft office applications required.

PROTECTED HEALTH INFORMATION (PHI) ACCESS REQUIREMENT

As required for patient treatment and health care operations.

CERTIFICATES, LICENSES, REGISTRATIONS

• Current California NP, PA, CNM, or another APC license.
• Current California BRN Furnishing Number (if NP or CNM).
• National Provider Identifier (NPI) number.
• Current CPR BLS certificate.
• Must possess reliable transportation or automobile transportation with a valid California Driver's License and insurance as determined by the requirements of each position. A reliable automobile is required for Float Clinician positions.

OTHER SKILLS, ABILITIES, QUALIFICATIONS

• Entry-level to three years of experience in sexual and reproductive health care.
• Direct patient care experience, preferably in women’s health/reproductive health care. Experience in reproductive health, OB/GYN, primary care, or community health care preferred. Prenatal experience strongly desired if applying for a prenatal position.
• Must be PPNorCal trained and privileged prior to taking on additional areas of care- i.e.; Telehealth, MRD, After-Hours, Pre-Natal, etc.
• Common sense and a commitment to excellent customer service and quality health care.
• Commitment to working with low-income and culturally diverse patients with an emphasis on health equity and empowerment.
• Good judgment to serve patients promptly, competently, and in a friendly manner. Treat complaints as opportunities to improve service.
• Ability to understand and demonstrate, in all interactions, the importance of high-quality care including accurate documentation and follow-up.
• Ability to follow affiliate-wide protocols, policies, and procedures, center-specific policies and procedures and PPNorCal’s Honorable Standards.
• Ability to maintain complete patient confidentiality at all times.
• Ability to work independently as well as consult with supervising physician or other clinicians as dictated by patient need and assessment findings.
• Ability to be flexible and available to extend/change scheduled hours or location as needed to meet needs of the health center and patients. Willingness to work some evenings and a minimum of/at least one Saturday per month based on Health Center operating hours required.
• Willingness to precept students or train new clinicians as appropriate.
• Demonstrate a positive-attitude and willingness to assist team members at all times.
• Provide feedback to colleagues, staff, and managers in a professional, respectful, direct, and timely manner. Receive feedback professionally.
• Maintain professionalism through appropriate dress, manner, and behavior.
• Treat staff and patients with courtesy and respect at all times under all circumstances
• Ability to work in a busy environment, handling multiple tasks simultaneously without compromising accuracy, attention to detail, and courtesy and respect to patients and staff.
• Ability to communicate effectively, make decisions, solve problems, and function as part of a team.
• Willingness to promote Planned Parenthood services and mission to patients, friends, and others in the community.
• Bilingual English/Spanish preferred. Knowledge of additional languages desirable.

Pay Range: The wage scale reflects the compensation that a new employee can expect to receive if offered employment. The wage scale for this position is $71.00 to $84.86 per hour, based on relevant professional years of experience.

Planned Parenthood Northern California is an equal opportunity employer and works affirmatively to include diversity among its staff and does not discriminate on the basis of race, color, ethnicity, religion, sex/gender identity, sexual orientation, national origin, age, disability, income, marital status, or any other irrelevant dimension of diversity. PPNorCal values collaboration between employees of diverse backgrounds and experiences.

We provide healthcare and education services to 137,000 adults and youth every year at 17 health centers located throughout 20 Northern California counties. Planned Parenthood Northern California offers high-quality, affordable health care to all, regardless of income, insurance, or immigration status. We care. No matter what!

Our experienced and caring medical staff gives each patient honest information and personal attention. We provide a full range of services, including birth control, breast exams, cancer screenings, medication and in-clinic abortion, pregnancy testing and counseling, prenatal care, PrEP, and nPEP to prevent HIV infection, STI screening and treatment, vasectomy and infertility services, gender-affirming hormone therapy, and more.