Night Audit Supervisor: Full-Time Only

Night Audit Supervisor: Full-Time Only

Must have open availability to work nights and weekends. Shift time is 11:00 PM to 7:30 AM only. Applications submitted without a resume will not move forward. Minimum of 2 year Front Desk Clerk or Night Auditor experience. FSPMS experience is a plus. As a Night Audit Supervisor at Concord Hospitality, you will oversee the nightly operations of the Front Office and Night Audit staff. Serving as the primary contact for guests and hotel departments during the overnight shift, you will ensure smooth operations, accurate reporting, and a safe, welcoming environment.

Responsibilities:

• Supervise night audit employees, including training, scheduling, and performance reviews.
• Reconcile and complete daily front desk work; run trial balance to post rooms and close the day.
• Generate accounts receivable and next-day reports for Front Office, Housekeeping, Sales, and Executive Office.
• Investigate service and safety issues, initiate incident reports, and monitor investigations to timely resolution.
• Check guests in and out, operate telephone lines, and assist with guest needs.
• Escort guests to rooms when feasible and provide courteous support throughout the shift.
• Carry out additional duties and reasonable management requests as assigned.

Qualifications:

• Supervisory experience in front office or night audit operations preferred.
• Strong decision-making skills with knowledge of hotel policies and procedures.
• Excellent oral and written communication skills.
• Good telephone etiquette and professional demeanor.
• Ability to work independently during overnight shifts.
• Commitment to guest satisfaction, safety, and operational excellence.

Benefits (Full-Time Associates Only): Competitive wages, medical, dental, and vision insurance, life insurance and short/long-term disability options, 401(k) program with company match, tuition assistance, discounted room rates at Concord-managed hotels, training, development, and career advancement opportunities.

Why Join Concord? Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. We value work-life balance, diversity, and a commitment to providing the best customer service and quality accommodations in every market we serve. Built on five cornerstonesQuality, Integrity, Community, Profitability, and FUN!our associates proudly cheer: "We Are Concord!" We support diversity and inclusion through our mission to be a Great Place to Work for All.

Salary: $19 to $22/hour Equal Opportunity Employer