Team Lead

Benefits:

Company car

Dental insurance

Flexible schedule

Free uniforms

Training & development

Vision insurance

Wellness resources

Essential Job Duties

Leadership & Staff Support

Lead by example and model professional behavior at all times.

Mentor, coach, and support DSP staff during assigned shifts.

Assist with onboarding and training new employees.

Ensure staff are following company policies and state regulations.

Promote teamwork and maintain a positive work environment.

Address concerns promptly and communicate them to management.

Help resolve conflicts professionally.

Client Care

Ensure individuals receive quality, person-centered care.

Assist with Activities of Daily Living (ADLs) as needed.

Encourage independence while respecting each individual's choices.

Monitor the health, safety, and well-being of individuals served.

Support individuals with community outings and recreational activities.

Ensure medications are administered according to company policy (if certified).

Compliance & Documentation

Review daily documentation for completeness and accuracy.

Ensure documentation is completed before the end of each shift.

Report incidents, injuries, medication errors, or emergencies immediately.

Monitor compliance with ISP goals and behavior support plans.

Ensure all required documentation is submitted on time.

Assist management with state surveys and audits.

Home Management

Conduct regular walk-throughs to ensure homes remain clean and safe.

Monitor food, household, and medical supplies.

Notify management when supplies need replenished.

Ensure company vehicles and equipment are maintained and reported if damaged.

Assist with scheduling coverage during call-offs when requested.

Communication

Maintain professional communication with families, guardians, case managers, and healthcare providers.

Report concerns immediately to the Residential Director or Administrator.

Attend required staff meetings and training sessions.

Assist with shift-to-shift communication to ensure continuity of care.

Qualifications

High school diploma or GED required.

Minimum of one (1) year experience working with individuals with intellectual and developmental disabilities preferred.

Previous leadership or supervisory experience preferred.

Valid driver's license with reliable transportation.

Current automobile insurance.

Ability to pass background screening.

Current CPR/First Aid Certification (or obtain within required timeframe).

Current TB test (per company policy).

Ability to meet all state and company training requirements.

Computer skills

Knowledge, Skills & Abilities

Strong leadership and coaching skills.

Excellent communication and interpersonal skills.

Ability to prioritize and problem-solve.

Strong organizational skills.

Ability to maintain confidentiality.

Basic computer and documentation skills.

Ability to remain calm during emergencies.

Work Schedule

Full-time

Weekends and holidays as required

On-call rotation required

Overtime may be required based on agency needs

Performance Expectations

The Team Lead is expected to:

Demonstrate professionalism and integrity.

Maintain excellent attendance and punctuality.

Ensure staff compliance with company policies.

Maintain a clean, safe, and welcoming home environment.

Foster teamwork and employee engagement.

Promote quality care and client satisfaction.

Report issues proactively and assist in finding solutions.

Compensation

Compensation is based on experience, qualifications, and demonstrated leadership ability.