Tech Support Agent

Position SummaryResponsible for providing a variety of paying and receiving functions for members via phone, fax, email, and online channels including processing account transfers, loan payments, and cashier’s checks. Balances each day's transactions. Performs a broad variety of member services functions such as opening and closing accounts, purchasing and/or renewing IRA’s and/or certificates, and assisting members with bookkeeping and checking account problems. Answers members’ questions regarding Credit Union services and performs a variety of account maintenance duties. Assists members with technical support, including online banking, mobile banking, bill payments, etc. Actively cross-sells Credit Union products and services. Performs specific assigned jobs including various administrative functions, and assists other Tech Support Agents with duties as required. This position has the potential for remote work based on management discretion.Work ScheduleThis is a 40-hour per week, full-time position, with rotating Saturdays. Work times are between 8:45am - 5:15pm Monday through Friday, and 8:45am 12:15pm on Saturdays.Key ResponsibilitiesHandle inbound calls with professionalism and empathyProcess account transfers, loan payments, and cashier’s checksAnswer lending related questions about the products and services offeredCommunicate effectively and accurately across digital platformsOpen and close accounts, troubleshoot account issues, and answer member questionsProvide technical support for online banking and bill pay servicesBalance daily transactions and verify totals to ensure accuracyDeliver exceptional service that builds trust and loyaltyWhat We OfferCompetitive pay based on experienceComprehensive benefits package (medical, dental, 401(k), etc.)Paid time off and company holidaysOpportunities for professional growth and advancementSupportive, collaborative work environmentRequired QualificationsHigh School Diploma or GED certificate1 year of banking experienceCall center experienceExcellent customer service skillsAttention to detailComputer skillsCompetenciesExcellent communication skills and willingness to assist othersProfessional appearance, dress, and attitudeGood analytical and problem-solving abilitiesAbility to maintain an effective and efficient workflowWell organized and detail orientedExcellent organizational and time management skillsAbility to operate related computer applications and business equipmentEqual Opportunity Employer / Veterans / DisabledBilingual a plus. #J-18808-Ljbffr Datcu