Hybrid - Project Coordinator

Job Title

Pay Rate: $29 Per Hour

Location: Tampa, FL or Aurora, IL

Work Mode: Hybrid - in office Tuesday and Wednesday

Responsibilities:

• Support implementation plans for new client installations and expanded product offerings to existing clients.
• Provide ongoing support for account maintenance and engage in escalated issues.
• Problem-solve on implementation and service conference calls.
• Be accountable for the end-to-end account management experience of assigned cases ranging from 100 to over 100,000 eligible members.
• Respond to company requests and lead projects, providing alternative solutions and identifying possible plan design alternatives.
• Act as a liaison between the company and internal teams.
• Research and define opportunities to improve profitability and retain customers.
• Respond proactively to customer needs.
• Develop strong expert relationships with brokers/consultants.
• Provide management with clear updates on issues and potential escalations.
• Understand benefit offerings to group insurance accounts to provide enrollment material and client communications.
• Serve as the primary contact to provide excellent post-sale high-level customer service and solve escalated issues.
• Attend client and industry events to represent the company.
• Maintain up-to-date client databases.
• Partner with sales, marketing, underwriting, billing, eligibility, claims, and customer service teams.
• Offer expert consultative support both internally and externally.

Requirements:

• Customer service experience in the insurance industry.
• Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once.
• Strong interpersonal skills, as well as excellent written and verbal communication skills.
• Must be self-motivated, and work well independently and as part of a team.

Preferred Skills:

• Bachelor's Degree.
• Prior expertise in the PEO or Association space and/or insurance industry (sales, underwriting, operations).
• Understanding of employee benefits (worksite and voluntary).
• Ability to present and speak in front of large audiences.
• Account management, project planning, and problem-solving experience.
• Ability to consistently meet tight deadlines and work under pressure.
• Strong computer skills (Word, Excel, PowerPoint, Adobe, MS Project).