Collections Representative - Legal

Job Description Collections Representative Location: Manassas, Virginia Employment Type: Full-time (40 hrs/wk) About HarrisLoftus, PLLC HarrisLoftus, PLLC is a fast-growing law firm representing national clients across multiple states. We partner with financial institutions and other creditors to resolve consumer and commercial debt through professional, compliant, and results-driven legal processes. Role Overview We are seeking a motivated and professional Collections Representative to join our team. This is a phone-based debt collection role focused on communicating with debtors to resolve outstanding balances. The ideal candidate is a strong communicator, detail-oriented, and comfortable navigating sensitive financial conversations with professionalism and empathy. Key Responsibilities Answer inbound and outbound collection calls in a professional and courteous manner Communicate with debtors to negotiate payment arrangements and resolve outstanding balances Maintain accurate and up-to-date account records and documentation Adhere to all federal and state debt collection laws, including FDCPA compliance Meet daily and weekly collection targets and performance deadlines Escalate complex or unresolved accounts to the legal team as needed Respond to debtor inquiries via phone and email in a timely manner Collaborate with internal teams to ensure accurate account management Required Qualifications High school diploma or equivalent 1+ year of collections, customer service, or phone-based experience Proficiency in Microsoft Office (Word, Outlook, Excel) Strong verbal communication and negotiation skills Ability to handle high call volumes in a fast-paced environment Professional and empathetic demeanor when handling sensitive conversations Strong attention to detail and organizational skills Reliability and ability to work effectively in a fast-paced team environment Ability to multitask and prioritize competing deadlines Ability to maintain confidentiality of sensitive account information Positive attitude and team-oriented mindset Ability to work overtime as required Preferred Qualifications Prior debt collections or financial services experience Bilingual in Spanish (conversational or professional fluency) Experience with collections management software or CRM systems What We Offer Competitive pay range $20.00-$25.00, per hour depending on experience 401(k) with employer match Medical, dental, and vision insurance Paid time off Profit-sharing opportunities Advancement opportunities Equal Opportunity Employer HarrisLoftus, PLLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. #J-18808-Ljbffr Harris Loftus PLLC