Bilingual Case Management Specialist (Remote Flexible, Spanish Speaking)

About the Opportunity Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Lead Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare. We seek a full-time Lead Care Manager to play a critical role in our whole-person interdisciplinary care model, responsible for directly outreaching and engaging with individuals living with Serious Mental Illness / Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide. This position primarily allows for remote work; however, it includes 2-3 times a month on-site visits in the community alongside a fellow PairMate. You can expect to engage in these in-person activities 2-3 times per month, close to your city, while the majority of your duties, approximately 90%, will be performed from your home. What You’ll Do Maintain ongoing caseload of individuals through evidence based approaches to promote engagement and achievement of health goals Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system Conduct periodic telephonic and SMS outreach to ensure timely follow-up to members Work with members to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan Support nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks Collaborate on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions Consistently meet monthly encounter metrics to ensure compliance with health plan regulations Identify and break down barriers ensuring individuals’ continuation with the program Assist individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups Coordinate physical care management appointments through collaboration with external and internal providers Utilize external and internal online platforms to collaborate with team members and carry out daily tasks What You’ll Need 1+ years of general work experience (Case Management preferred) Physically located in California Field Ops requires reliable transportation for engagement at clinic, community based organization, and health system partner locations Virtual Ops requires a quiet, HIPAA compliant and internet connected space Bilingual – English/Spanish Strong understanding of cultural fluency High degree of empathy Ability to work collaboratively in a multidisciplinary team An eye for optimization Organizational skills Ability to remain patient when faced with adversity Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing A valid driver’s license and auto liability insurance Preferred Qualifications Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder 2+ years of case management experience Experience with motivational interviewing Knowledge of medical terminology Zest for problem solving, seeking answers, and thinking outside the box Detail-oriented and organized self-starter who is a rockstar multitasker Reliable and comfortable in an ever-changing environment Because We Value You Salary: $22-$25/hour Comprehensive health, vision & dental insurance 401k Monthly $100 work from home expense stipend for your WFH days Gas reimbursements for your on-site engagement days Flexible vacation policy – take the time you need to recharge! We provide all of the equipment needed for the role Opportunity for rapid career progression with plenty of room for personal growth! Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including criminal history, reference checks, and driving records if a role requires vehicle use. We do not conduct any TA business outside of our @ pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to View email address on click.appcast.io. Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you! #J-18808-Ljbffr