Support Coordinator

ABOUT AMANECER
We empower low-income kids, adults, and domestic abuse survivors to overcome barriers and significant life challenges through community-responsive, comprehensive mental health, psychiatric, and case management services. In Spanish, Amanecer roughly translates to "New Beginning." We use that phrase to describe the meaningful differences our clients see in their lives after treatment. Since 1975, we have provided hundreds of thousands of New Beginnings.

OBJECTIVE AND POSITION SUMMARY
The Support Coordinator provides administrative, clerical, intake, and linkage support while ensuring clients are welcomed, informed, and connected to the services they need. This role contributes to high-quality care by maintaining accurate documentation, supporting clinical teams, and tracking data and outcomes to meet program and reporting requirements.

SUPERVISORY RESPONSIBILITIES
N/A

SPECIALIZATIONS

• Bilingual Client Communication & Translation (Spanish/English)
• Mental Health & Clinical Administrative Support
• HIPPA & Medical Records Management
• Client Intake & Eligibility Processing
• Data Tracking, Reporting Compliance
• Care Coordination, Triage, Resource Linkage

PRIMARY DUTIES AND ESSENTIAL FUNCTIONS

• Serve as the first point of contact for visitors and clients, performing front desk duties such as answering phones, giving reminder calls and greeting clients checking in.
• Conduct appointment reminder calls and support scheduling coordination to help ensure consistent client engagement.
• Provide child supervision, when needed, to support client participation in services.
• Complete accurate documentation including intakes, assessments, re-assessment, contacting GAIN workers, renew GNs, Log Sheets, paperwork, Progress Notes, and Charts as needed.
• Assist Therapists and Case Managers with clerical duties.
• Provide linkage, consultation, and placement services as necessary, to support client access to services.
• Facilitate Request to Inspect Forms and ensure timely processing in compliance with agency guidelines.
  • When a parent of a previous client calls and needs any information from their chart, instruct them to come in person and fill out Request to Inspect Form. Agency has 10 days to get back to the parents.
• Provide translation in Spanish and English, supporting clear, culturally appropriate communication with clients and families.
• Manage and update program tracking logs, keeping detailed and up-to-date records on required information.
• Prepare necessary reports by established deadlines, ensuring all information is accurate, complete, and up-to-date.
• Review charts for completeness and communicate with clinical staff regarding chart discrepancies, such as missing signatures, completion of forms, and incorrect billing. Return paperwork to staff for corrections as needed.
• Other duties as assigned by supervisor to meet departmental and agency needs.

COMPETENCIES

• Effective interpersonal and written communication skills across diverse audiences.
• Collaboration and teamwork in cross-functional settings.
• Professionalism, ethics, and reliability.
• Adaptability and willingness to learn, able to pivot as priorities and program dynamics evolve.
• Client service and community-centered mindset.
• Attention to detail and accuracy, with proven ability to follow up and meet deadlines.

MINIMUM QUALIFICATIONS
Education /Background:

• High School Diploma.
• Bilingual skills (English/Spanish) required. Those assigned to provide services in Spanish and English must be able to speak, read, write, and understand both languages at a professional level to communicate Spanish-speaking clients and partners.
• Office or customer service experience preferred, ideally within a mental health or healthcare setting.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook, especially Microsoft teams).

Other Requirements:

• Demonstrated interpersonal skills and the ability to communicate effectively with clients, staff members and leadership.
• Demonstrated ability to provide outstanding customer service to clients.
• Interest and commitment to working with multiethnic, multicultural, low-income populations.

HYBRID REMOTE: Position is hybrid remote and requires telehealth and in-person appointments. Employee must be available to work during office hours on-site to support proper program coverage. Certain programs must be able to provide services in SPA 4 and 6 as needed.

BENEFITS
We recognize that our success is driven by great talent, and that's why we provide a comprehensive and competitive suite of benefits:

• Generous Paid Holiday
• Employee Recognition Program
• Paid Time Off & Paid Sick Days
• Free Preventative Services & Wellness Rewards
• Medical, Dental, and Vision for Spouse/Domestic Partner & Children to age 26
• Health Savings Account & Flexible Spending Account
• Life + Disability options
• Employee Assistance Program
• Telemedicine & Concierge Services
• 401(k) Retirement Plan
• Pet Care, Life Mart Purchase Discounts
• Tuition Reimbursement for qualifying degrees
• Mileage & Cell Reimbursement for qualifying roles
• Identity Theft Protection& Voluntary Benefits

Chicanos Por La Causa, Inc. is an Equal Opportunity Employer.

CPLC knows it takes variety of thought, culture, background, and perspective to create a truly impactful workforce. As CPLC grows, we are seeking talented employees with varying backgrounds, cultures, perspectives, and experiences to support our innovation and creativity. CPLC commits to a continued focus on fair and just hiring, training, promotional practices, and policies. We work for real change and progress in equal opportunity recruitment, hiring, and advancement. Learn more by visiting

California Residents: Chicanos Por La Causa, Inc and its subsidiaries will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage.