Support Coordinator

Support Coordinator

We empower low-income kids, adults, and domestic abuse survivors to overcome barriers and significant life challenges through community-responsive, comprehensive mental health, psychiatric, and case management services. Since 1975, we have provided hundreds of thousands of New Beginnings. The Support Coordinator provides administrative, clerical, intake, and linkage support while ensuring clients are welcomed, informed, and connected to the services they need. This role contributes to high-quality care by maintaining accurate documentation, supporting clinical teams, and tracking data and outcomes to meet program and reporting requirements.

Primary duties and essential functions include serving as the first point of contact for visitors and clients, conducting appointment reminder calls, providing child supervision, completing accurate documentation, assisting therapists and case managers with clerical duties, providing linkage, consultation, and placement services, facilitating request to inspect forms, providing translation in Spanish and English, managing and updating program tracking logs, preparing necessary reports, reviewing charts for completeness, and other duties as assigned by supervisor.

Competencies include effective interpersonal and written communication skills, collaboration and teamwork, professionalism, adaptability, client service and community-centered mindset, attention to detail and accuracy.

Minimum qualifications include a high school diploma, bilingual skills (English/Spanish), office or customer service experience, proficiency with Microsoft Office, demonstrated interpersonal skills, ability to communicate effectively, outstanding customer service, and interest and commitment to working with multiethnic, multicultural, low-income populations.

The position is hybrid remote and requires telehealth and in-person appointments. Employee must be available to work during office hours on-site to support proper program coverage. Certain programs must be able to provide services in SPA 4 and 6 as needed.

Benefits include paid holidays, employee recognition program, paid time off, paid sick days, free preventative services, wellness rewards, medical, dental, and vision for spouse/domestic partner/children to age 26, health savings account, flexible spending account, life + disability options, employee assistance program, telemedicine, concierge services, 401(k) retirement plan, pet care, life mart purchase discounts, tuition reimbursement for qualifying degrees, mileage, cell reimbursement for qualifying roles, identity theft protection, and voluntary benefits.