Customer Service Representative - Accredo

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Representative - Accredo based in the United States.

Join a mission-driven specialty pharmacy team where your customer service skills directly support patients managing complex and critical health conditions.
In this fully remote role, you’ll serve as a trusted point of contact, helping patients navigate medication orders, benefits, billing questions, and complex concerns.
You’ll work in a fast-paced, highly structured contact center where accuracy, empathy, and professionalism are essential.
The position offers comprehensive virtual training and ongoing development to help you build confidence and expertise.
You’ll collaborate within a supportive virtual environment while following established healthcare workflows and confidentiality standards.
This opportunity is ideal for someone organized, resilient, and motivated by work that can make a meaningful difference in people’s lives.

Accountabilities:

• Handle a high volume of inbound patient calls with professionalism, efficiency, empathy, and attention to detail.
• Assist patients with medication orders, benefits explanations, billing inquiries, and complex issue resolution.
• Follow established workflows, procedures, and call-handling standards while maintaining consistent focus throughout scheduled shifts.
• Listen actively to patient concerns, de-escalate challenging situations, and provide appropriate solutions within established guidelines.
• Protect sensitive patient information and consistently comply with applicable healthcare privacy and confidentiality requirements.
• Navigate multiple systems and applications simultaneously to accurately document interactions and resolve patient requests.
• Meet established monthly performance and quality metrics while responding effectively to changing call types, processes, and procedures.
• Participate fully in training, assessments, coaching, and ongoing professional development.
• Maintain a reliable and consistent work schedule, including the required commitment during the first 90 days of employment.
• Contribute to a supportive virtual team environment focused on service excellence and positive patient experiences.

Requirements

• High School Diploma or equivalent required.
• Previous experience is not required; 1+ year of healthcare customer service experience is preferred .
• Demonstrated ability to perform effectively in a high-volume contact center or similarly structured customer service environment.
• Strong verbal and written communication skills, with the ability to adapt communication to different patient needs and perspectives.
• Strong problem-solving and critical-thinking skills, including the ability to assess situations and take appropriate action in real time.
• Excellent organization, attention to detail, and time-management skills.
• Customer-focused mindset combined with patience, empathy, professionalism, and the ability to manage sensitive conversations.
• Proficiency with Microsoft Office and confidence navigating multiple computer systems simultaneously.
• Ability to remain focused and engaged while handling back-to-back calls for extended periods.
• Ability to work at a computer and remain seated for extended periods throughout the shift.
• Reliable internet connection and a dedicated, distraction-free home workspace are required.
• Home internet must use cable broadband or fiber service with minimum speeds of 10 Mbps download / 5 Mbps upload .
• Availability to work within contact center hours of Monday–Friday, 8:00 a.m.–11:00 p.m. EST, and Saturday, 8:00 a.m.–5:00 p.m. EST .
• Ability to attend 100% of the required nine-week virtual training program , including on-camera sessions, live call-taking, and assessments.
• Ability to work the assigned schedule consistently during the first 90 days of employment.
• Must reside in Arizona, Indiana, Georgia, Pennsylvania, Texas, Virginia, or Oregon .
• Authorization to work in the United States is required; employment visa sponsorship is not available for this position.

Benefits

• Hourly compensation of $17.75–$19.00 USD , depending on relevant experience and geographic location.
• Eligibility to participate in an annual bonus plan.
• Comprehensive medical, dental, and vision coverage starting on day one.
• Well-being and behavioral health support programs.
• 401(k) retirement plan.
• Company-paid life insurance.
• Tuition reimbursement.
• At least 18 days of paid time off per year .
• Paid holidays and leaves of absence.
• Fully remote, work-from-home opportunity.
• Paid nine-week virtual training program.
• Ongoing training, coaching, and professional development opportunities.
• Supportive virtual team environment focused on meaningful patient impact.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.