Regional Field Service Technician

Job Description

Job Description

Position Summary

The Field Service Technician (FST) is responsible for performing service, maintenance, and troubleshooting on TARGAN systems at customer locations. This role represents a fully capable, independent technician who can diagnose and resolve most issues without direct supervision while continuing to develop advanced technical skills. The FST plays a key role in executing high-quality preventive maintenance, supporting uptime improvements, and contributing to the reduction of reactive service events through proactive issue identification and strong service execution. This role will not be assigned to a client hatchery. The expectation is for the role to be located in the Raleigh, NC area, with regular travel to client sites around the US.

Key Job Responsibilities

Service Execution & Troubleshooting

• Perform electrical and mechanical troubleshooting, diagnostics, and repair on TARGAN systems.
• Independently resolve most service issues and escalate complex problems when necessary.
• Follow standardized troubleshooting processes and procedures.
• Support installation and integration of equipment at customer sites.

Preventive Maintenance & Proactive Support

• Perform preventive maintenance according to established procedures and checklists.
• Identify early signs of wear, environmental impact, and system performance issues.
• Communicate potential risks to the Regional Service Manager and Senior FSTs.
• Support condition-based maintenance efforts by providing accurate field data.

Service Event Reduction

• Execute repairs correctly to minimize repeat service calls.
• Identify and report recurring issues or failure trends.
• Take a proactive approach to reduce unplanned downtime.

Customer Interaction

• Communicate professionally with customer supervisors and operators.
• Provide clear updates on service work, timelines, and system status.
• Ensure a positive customer experience during each service visit.

SRO Documentation

• Complete Service Request Orders (SROs) accurately and on time.
• Document troubleshooting steps, parts used, and service actions.
• Follow standardized documentation requirements.

Collaboration & Team Support

• Work with Senior FSTs and Remote Support to resolve more complex issues.
• Share knowledge and solutions with other technicians when applicable.
• Support training of newer technicians when assigned.

Operational Responsibilities

• Maintain tools, equipment, and service inventory.
• Follow all safety procedures and company policies.
• Participate in after-hours, weekend, and holiday support rotations as required.

Key Competencies & Skills

• Strong mechanical and electrical troubleshooting skills
• Ability to diagnose issues and determine root cause with minimal guidance
• Solid understanding of system operations and components
• Strong communication and customer service skills
• Ability to work independently in the field
• Good organizational and documentation skills
• Proficiency with laptops, diagnostic tools, and reporting systems
• Ability to read and interpret technical drawings and schematics

Education & Experience Requirements

• Associate degree in Electronics, Industrial Systems, Electrical Controls, or related field preferred
• Equivalent experience may be considered
• 2 – 5 years of field service or related technical experience
• Demonstrated ability to troubleshoot and resolve technical issues independently

Physical Requirements

• Extended periods of standing
• Occasional lifting up to 50 lbs.
• Working at heights up to 12 feet
• Working with live animals in hatchery environments

Working Conditions

• Work primarily performed in commercial poultry hatcheries
• Exposure to heat, humidity, and varying environmental conditions
• Travel up to 100% with less than 50% overnight travel
• On-call availability for emergency service support

All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties and responsibilities or requirements. Employees may be required to perform other job-related duties as requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.