BI Analyst
Saxon Global Inc
CRM Ecosystem SME
Act as the SME for the CRM ecosystem, ensuring the platform is optimized across technical configurations, business requirements, user experience needs, and ongoing enhancements and upgrades.
Serve as the primary liaison between business stakeholders and the technical team for CRM enhancements and initiatives.
Analyze business processes and identify opportunities to improve customer engagement, sales performance, and operational efficiency.
Configure and customize D365 CE and/or Power Platform components (Power Automate, Power Apps, Power FX, Power BI, Power Pages, etc.)
Gather, document, and validate detailed business and functional requirements.
Support CRM data management, data integrity, reporting, and dashboards.
Drive user adoption through training, communication, and ongoing support.
Troubleshoot issues, support releases, and ensure system performance and stability.
Recommend creative solutions and best practices to maximize ROI on CRM investments.
What We’re Looking For:
• 5+ years in analytics, 3+ years in reporting/dashboard creation
• Strong skills in SQL, Hive, R, Python, or Scala
• Experience with BI tools (MicroStrategy, Tableau), data warehousing (Redshift), and data management (Informatica, SSIS, Alteryx)
• Detail-oriented, collaborative, and organized
• Excellent communication, documentation, and problem-solving skills
Vacancy posted 10 hours ago
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