Technical Architect

Job Summary

We are seeking an experienced ServiceNow Technical Architect to lead the design, development, and implementation of ServiceNow solutions across our CRM (CSM/FSM) and Retail practice areas. In this role you will shape platform strategy, guide technical delivery teams, and bring emerging ServiceNow capabilities, including AI and automation, to life for our clients. You will translate complex business challenges into elegant, scalable architectures that deliver measurable value.

Key Responsibilities

• Lead the end-to-end architecture and design of ServiceNow solutions, with a focus on CSM, FSM, and Retail use cases — including custom applications, integrations, and platform configurations
• Collaborate closely with clients, business process consultants, and cross-functional delivery teams to translate business requirements into sound technical designs
• Architect and deliver AI-powered solutions leveraging ServiceNow’s Now Assist, Predictive Intelligence, Decision Builder, and Virtual Agent capabilities to enhance customer service, field operations, and retail workflows
• Provide technical leadership and mentorship to development teams, ensuring adherence to best practices, security standards, and AJUVO’s delivery methodology
• Perform assessments of existing ServiceNow implementations and deliver actionable roadmaps for improvement, modernization, or expansion
• Ensure the security, scalability, and long-term maintainability of all ServiceNow solutions delivered
• Create and maintain architecture documentation including solution designs, flow diagrams, integration specs, and technical stories
• Stay current with ServiceNow platform releases, AI/automation advancements, and CRM/Retail technology trends to continuously drive innovation
• Contribute to the development of AJUVO’s technical standards, delivery accelerators, and
• reusable assets
• Collaborate on the creation of customer success stories, white papers, and thought leadership
• content
• Support pre-sales activities including solution scoping, effort estimation, and technical
• presentations to prospective clients

Qualifications

Education:

• Bachelors degree in Computer Science, Information Technology, or related field (or
• equivalent experience)

Experience:

• 5+ years of hands-on ServiceNow development and architecture experience
• Proven delivery in ServiceNow Customer Workflows, especially CSM and FSM,
• including complex integrations with CRM, ERP, and Retail ecosystem platforms
• Experience in Retail or consumer-facing technology environments is strongly
• preferred
• Demonstrated experience designing or implementing ServiceNow AI capabilities
• (Now Assist, Predictive Intelligence, Virtual Agent, or similar), or a strong interest in
• rapidly building this skillset
• Proven track record in client-facing, consulting engagements with the ability to
• credibly advise stakeholders at all levels
• Experience working within Agile/Scrum delivery environments

Technical Skills:

• Deep proficiency in ServiceNow platform architecture: data model, scoped
• applications, integrations (REST/SOAP/MID Server), security, and performance
• Strong experience with ServiceNow Customer Workflows (CSM, FSM, Retail) and IT
• Workflows (ITSM)
• Familiarity with ServiceNow’s AI/ML capabilities including Now Assist for CSM/FSM,
• Predictive Intelligence, and Process Automation Designer
• Experience with integration platforms and middleware (MuleSoft, Dell Boomi, or
• similar) as they connect to ServiceNow
• Strong communication, presentation, and technical writing skills — comfortable
• translating architecture to executive and technical audiences alike

Soft Skills:

• Excellent analytical and problem-solving skills with a consultative, client-first mindset
• Strong verbal and written communication skills, comfortable presenting to executive
• and operational audiences
• Attention to detail and ability to manage priorities in a fast-paced, remote-first
• environment

Certifications

• ServiceNow Certified System Administrator (CSA)
• Certified Implementation Specialist (CIS) in CSM and/or FSM
• Additional CIS certifications (ITSM, HR, Retail, etc.) strongly preferred
• Certified Technical Architect (CTA) strongly preferred
• Now Assist / AI certifications a plus as the ServiceNow AI ecosystem matures

Why Join Us

• Full benefits package including healthcare (medical, vision, dental), 401(k), and paid time off
• Work with some of the biggest and best ServiceNow customers on innovative CRM and Retail
• implementations
• Be part of a collaborative and innovative team where consultants are empowered to lead
• Opportunities for career growth, certification support, and professional development
• We love tacos

About AJUVO

AJUVO is a rapidly growing ServiceNow Premier Partner specializing in CRM - Customer Service Management (CSM) and Field Service Management (FSM) - and Retail. We partner with organizations to streamline operations, enhance customer experiences, and drive innovation through cutting-edge ServiceNow technology. Our team is passionate about delivering strategic implementations that empower businesses to operate smarter, serve their customers better, and compete more effectively.

Equal Opportunity Employer Statement

AJUVO, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating

an inclusive environment for all employees. All qualified applicants will receive consideration for

employment without regard to race, color, religion, sex, sexual orientation, gender identity, national

origin, disability, or veteran status.