Insurance Customer Service Representative (Account Manager)

Williams Insurance Group

Job Description

Williams Insurance Group is an independent insurance agency in Franklin, Tennessee. We specialize in Personal Insurance Packages Homeowners, Auto, and Umbrella. We are growing and motivated to hire the right individual to join our top-notch Customer Service team. This position allows you to focus on building and maintaining client relationships through servicing personal lines policies within a collaborative environment.

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Career Growth Opportunities

Paid Holidays

Responsibilities

Answer inbound client questions and requests via phone and email regarding coverage, billing, and policy updates
Review and process policy changes - including endorsements, renewals, cancellations, and reinstatements
Work directly with multiple insurance carriers to prepare quotes, process endorsements and resolve policy issues
Remarket existing clients/policies to obtain alternative quotes and increase agency retention
Maintain accurate documentation within the agency management system
Provide administrative support to other Account Managers and Producers
File claims and provide concierge-like assistance

Requirements

Active Tennessee Property & Casualty Insurance License
1+ years of personal lines insurance account management or customer service experience within an independent insurance agency or insurance brokerage environment
Professional phone etiquette
Excellent spelling and grammar skills
Ability to learn new computer programs
Availability to work in office Monday through Friday in Franklin, TN

Apply

Vacancy posted 1 day ago

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