Dental Front Office Coordinator

Dental Front Office Coordinator

The Ohio State University's College of Dentistry is seeking a Patient Revenue Cycle Senior Coordinator for the Clinic Administration Predoctoral Clinic. The Predoctoral Clinics are an important part of the health care delivery system ensuring optimal health care experience for our dental patients and students.

The Patient Revenue Cycle Senior Coordinator functions as an integral member of a team of care providers in the College of Dentistry.

Overall responsibilities include:

• Serving as one of the receptionists in the eight predoctoral clinics performing patient scheduling
• Taking incoming patient calls and patient check-in
• Tracking dental and hygiene students schedules
• Assisting with backup coverage as needed
• Verifying forms for accuracy and completeness
• Coordinating with and disseminating information to the patient care team

This position assists with providing coverage for student licensing exams, board screenings and participates in a team rotation to cover bi-weekly predoctoral evening clinic each semester. This position may include weekends and evening work.

Work Schedule: Monday Friday 7:30am 4:30pm.

Hiring Range: $18.37 - $23.99 (based on experience and education)

Candidate must be able to push / pull carts containing office supplies, bend / stretch / twist to pick up supplies, maintain office appearance, stand and walk for periods of time serving and assisting customers.

The final candidate must successfully complete a background check and drug and alcohol screening.

Additional Information:

Required Qualifications: 2 years' experience in customer service or communications, including analyzing & interpreting information, operation of computer and related peripheral equipment, and in information research & analysis.

Desired Qualifications: 4-6 years' experience scheduling patient appointments accurately in a medical or dental setting; working knowledge of electronic health record (EHR) software; very detailed oriented; developed organizational skills; excellent verbal and written communication skills; a high level of proficiency using Microsoft Office in a business environment; ability to complete appropriate correspondence to maintain patient communication; self-motivated individual capable of making informed decisions independently; open to develop and create on-going process improvements; working as a team member and has high level of emotional intelligence; able to develop positive working relationships with a diverse population; creates and analyzes patient data with a high level of accuracy.

Location:

Postle Hall (0024)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.