Reseller Success Account Manager

Job Description

Job Description

Description

The Reseller Success Account Manager (RSAM) at Brivo Inc. is not a traditional Customer Success role. Instead, it is a high-impact Strategic Advisor dedicated to the operational and commercial effectiveness of our partners. As an RSAM, you are the critical bridge between our sales teams and our resellers, focusing on training, product demonstrations, and operational support. Your mission is to help resellers understand the performance of their business and customers, drive business growth and retention by ensuring resellers are fully enabled, and act as their internal advocate to navigate complex account strategies and resolve roadblocks.

Key Responsibilities

  Reseller Effectiveness & Enablement

• Lead reseller training and conduct high-level product demonstrations.
• Provide tactical sales support, including assistance with quotes, orders, and technical support navigation.

Strategic Advisory & Business Growth

• Conduct regular business and strategy reviews to align partner goals with Eagle Eye solutions.
• Analyze performance data to develop success plans that drive new opportunity development, retention, and expansion.

Internal Partnership

• Act as the primary "bridge" between internal Sales teams and reseller partners to facilitate joint territory growth.
• Identify and resolve business roadblocks by collaborating cross-functionally with Product, Marketing, and Support teams.

Skills, Knowledge and Expertise

• 2–5 years in Channel Management, Reseller Success, or Account Management.
• Strong understanding of the channel sales model and experience supporting partners to drive results.
• Strong understanding of customer success methodology, including customer success lifecycle management and customer success planning.
• Expertise in conducting business reviews, strategic planning, and sales enablement.
• Demonstrated ability to act as an internal partner, navigating complex internal/external relationships to drive growth.
• Proficiency in CRM and partner management platforms.
• Bonus: A strong desire to grow into Sales, Channel Sales, or Customer Success leadership roles.

Benefits

Brivo is a Great Place to Work-Certified™ company and the global leader in cloud-based access control and video surveillance. Following our merger with Eagle Eye Networks, we are building the only platform powerful enough to support the future of AI-driven security.

Why Your Work Matters

Innovation drives our vibe, but purpose drives our mission. You will work on essential systems that protect the health, safety, and welfare of people and property worldwide. At Brivo, your voice is heard, your talent is respected, and your contributions have a global impact.

• The Brivo Experience: We thrive on in-person collaboration and a "one-team" atmosphere. We embrace our international presence, leveraging diverse ideas and backgrounds to improve our culture and our products. To keep our global teams connected and inspired, we provide a premium onsite experience featuring communal meals, recurring social events, and fully stocked workspaces—ensuring you have everything you need to stay focused while building the future of security. 
• Total Rewards: We support our people with competitive medical, vision, and dental plans (including company-offset premiums), a 401 (k) with company match, and an unlimited Paid Time Off (PTO) policy that empowers you to take the time you need to maintain a healthy work-life balance.

Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition, Brivonians enjoy a robust benefits and perks package tailored to their work location.