Applicant Engagement Specialist

Role Description

We are seeking a proactive and highly organized Applicant Engagement Specialist to support the recruitment process by ensuring consistent communication with applicants from the moment they apply until they attend a live interview. In this role, you will manage applicant engagement, monitor job postings, and maintain accurate lead tracking to ensure no candidate falls through the cracks.

• Post and manage open job listings across external job boards and remove postings once roles are filled.
• Review open case lists daily and ensure job board listings accurately reflect current openings.
• Monitor automated applicant communications including email and SMS notifications.
• Identify and follow up on bounced emails or undelivered messages to collect updated contact information.
• Maintain ongoing communication with applicants who have not yet attended interviews through automated reminders and manual follow-ups.
• Conduct outbound calls to re-engage applicants who have not responded to automated messages.
• Maintain and update the lead tracking system daily, accurately recording applicant status.
• Support inbound communications from applicants via phone, email, or messaging channels.
• Guide candidates through the process of joining live interviews and answer application-related questions.
• Coordinate with internal recruitment teams to ensure accurate updates on open roles and interview needs.

Qualifications

• Strong verbal and written communication skills with a professional and empathetic tone.
• Excellent organizational skills and ability to manage multiple follow-ups and candidate interactions.
• Ability to maintain accurate records and update lead tracking systems consistently.
• Comfortable making outbound calls and handling inbound applicant inquiries.
• Familiarity with job boards such as Indeed, Apploi, or similar platforms.
• Experience using CRM systems or lead management tools.
• Tech-savvy with the ability to manage email, SMS platforms, and multiple browser tabs simultaneously.
• Ability to interpret geographic information and visualize regions when tracking candidate activity.
• 1+ year of experience in recruiting, sales, customer service, or administrative support preferred.
• Proficiency in Microsoft Office Suite and Google Workspace.

Requirements

• Schedule: Monday to Friday 8:30am to 4:30pm (EST)
• Fully remote work environment
• Stable, long-term collaboration
• Clear scope of responsibilities and structured workflows
• Training and onboarding support
• Opportunity to work with international teams
• Exposure to modern tools and professional processes
• Supportive and collaborative work culture
• Opportunity for skill development and career growth

Benefits

• Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.
• You’ll follow the client’s company guidelines, communication practices, and workflows, ensuring seamless collaboration.
• Your performance will be measured to ensure alignment with client expectations and project objectives.
• You might need to complete training to fully understand your role, tools, and client processes.
• We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.

Company Description

At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. Ready to grow your career with us? Apply only if you are ready to commit, learn, and take ownership of your role.