Receptionist - State Farm Agent Team Member

Benefits: Paid time off 401(k) matching Competitive salary Insurance Customer Service & Retention Specialist The Monica Markley Agency Location: Columbia, PA Schedule: Monday–Friday, 8:30 AM–4:30 PM Employment Type: Part-Time Compensation: Salary Start: Immediately Build Your Career with Us: The Monica Markley Agency is looking for a professional, friendly, and dependable Insurance Customer Service & Retention Specialist to join our team in Columbia, PA. We value old-school customer service—listening carefully, communicating clearly, taking personal accountability, and always following through. If you enjoy helping people, solving problems, and building lasting relationships, this is your chance to make a real impact while growing your career. Why Join Our Team? We believe our customers deserve more than someone simply answering the phone. They deserve someone who listens, understands their concerns, explains their options, and follows through. The ideal candidate is: Customer-focused and genuinely enjoys helping people Professional, friendly, and confident when communicating with customers Organized and detail-oriented Dependable and accountable Comfortable handling multiple tasks while maintaining accuracy A team player who treats coworkers with respect Key Responsibilities Answer incoming calls and respond to customer questions in a professional and friendly manner Provide exceptional customer service while helping customers with their insurance needs Assist customers with billing Listen carefully to customer concerns and work toward appropriate solutions Research and resolve customer issues efficiently while following agency procedures and standards Clearly document customer interactions and maintain accurate records Keep customers informed regarding next steps, follow-up items, and expected timelines Schedule customer appointments across multiple calendars Follow up on outstanding customer needs and commitments Required Qualifications Excellent verbal and written communication skills Strong professional phone etiquette Exceptional customer-service skills Ability to multitask while maintaining accuracy Dependable and consistent attendance Ability to work independently while also functioning effectively as part of a team Professional appearance and demeanor Preferred Qualifications not required Previous insurance agency experience Previous customer service or call-center experience Experience handling inbound calls or high-volume customer inquiries Experience working with insurance policies, billing, or customer accounts College degree or relevant professional education #J-18808-Ljbffr Monica Markley - State Farm Agent