Mining Service Manager - Chile

Job Overview To manage customer acceptance of KAC manufactured machines sold to customers in an assigned territory to ensure that KAC's servicing agent (local distributor or Komatsu regional affiliate or subsidiary) is able to meet each of the performance related provisions in the sales contracts executed between KAC or the servicing agent and these customers. Key Job Responsibilities Train servicing agent as required to follow through on remaining contract obligations. Monitor contract performance and manage corrective actions to close any shortfalls in performance. Coordinate project start‑up with customer and servicing agent after sale is complete. Manage assembly, commissioning and delivery of machines to customers in line with contract delivery terms. Structure support terms for the sale of new machines in the market (delivery terms, uptime and operating cost guarantees, etc). Serve as mediator to resolve any disputes between the customer and servicing agent. Execute policy settlements (outside warranty) on behalf of KAC. Settlements will need to be authorized by KAC if the settlement value exceeds $10,000 per issue. Conduct scheduled meetings with customers to manage product acceptance through continuous improvement using Komatsu's JoiFUL process. Support servicing agent with diagnosing and resolving technical problems on machines. Compile reports to document quality issues on the machines in the market on an ongoing basis for KAC factory engineering review. Coordinate field investigations or testing required by KAC. Coordinate the implementation of any post and pre‑delivery KAC factory updates to the machines with the servicing agent and the customer. Manage training plans to improve KAC machine and autonomous system support capability levels for the servicing agent personnel. Conduct ongoing training courses for the servicing agent and the customer on machine systems (VHMS, PLM, GE Control, Siemens Control, Interface Module, autonomous system, etc.) and on KAC Service systems (Warranty, CSS Portal, SMAP, etc.) Qualifications / Requirements Education: Associate's Degree or technical training related to the repair and service of heavy equipment. Four year college degree preferred. Experience: 5 years industry experience in the repair and service of heavy equipment. 2 years service management experience preferred. Demonstrated success in a project management role. Good interpersonal skills/effective communicator: successful candidate must demonstrate exceptional verbal and written communication skills with the ability to demonstrate technical details/facts. Computer skills: Proficient PC skills in Microsoft Office. Familiarity with the Internet helpful. Technical skills: Excellent knowledge of electrical and hydraulic systems required. Knowledge of autonomous systems. Travel: Requires travel up to 75%. Physical Requirements: While performing the duties of this job, the associate is required to have ordinary ambulatory skills sufficient to visit other locations; and the ability to stand, walk, stoop, kneel, crouch, and manipulate light to medium weights of 10‑50 pounds. Requires good hand‑eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information. The associate frequently is required to sit, reach with hands and arms, talk and hear. Hiring Range At Komatsu, your base pay is one part of your total compensation package. This role pays $105,600 - $132,000. The actual offer will consider a wide range of factors, including experience and location. Company Benefits 401k and/or employee savings programs Employee time off (vacation and designated holidays) Employee and family assistance programs Disability benefits Life insurance Employee learning and development programs Diversity & Inclusion Commitment At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together. EEO Statement Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #J-18808-Ljbffr