Office Manager CSR

Benefits: Bonus based on performance Competitive salary Employee discounts Free food & snacks Paid time off Training & development The CSR serves as a piece of the operational backbone of our agency, responsible for client servicing, policy lifecycle management, and retention. Core Responsibilities Client Service & Retention Manage inbound service requests (endorsements, billing, coverage questions) Process policy changes, renewals, cancellations, and reinstatements Remarket policies to maintain competitive coverage and pricing Handle claims intake and provide client guidance through claims process Maintain client relationships via consistent communication Policy & Carrier Management Quoting and binding across multiple carriers (personal lines and/or commercial lines) Ensure accuracy of applications, documentation, and underwriting submissions Maintain compliance with carrier guidelines and underwriting standards Build working relationships with carrier underwriters and reps Administrative & Operational Support Maintain AMS (Agency Management System) data integrity Manage policy documentation, e-signatures, and file compliance Assist with marketing support (renewal reviews & cross-sell campaigns) Qualifications Active Property & Casualty Insurance License, or willing to obtain (Georgia required) 1-3+ years insurance service experience preferred Strong organizational and multitasking capabilities High attention to detail and compliance awareness Client-first communication style High School Diploma Valid Driver's License (Georgia) #J-18808-Ljbffr Alfa Insurance