Administrative Specialist II / Titling & Licensing Specialist II

Job Responsibilities Examines, accepts, prepares, enters and prints all documents required in issuing drivers’ licenses, beginner permits, and identification cards for all classes; including original, duplicate, transfers, temporary and replacement vehicle registrations, license plates, handicap placards, golf cart permits and/or titles. Handles requests for repossessed, abandoned, salvaged, homemade and rebuilt vehicles. Creates and performs edits of the customer’s name and address fields. Manages business customer (banks, lienholders, insurance companies, dealerships) needs such as licensing, insurance issues and/or verifying correct customer numbers. Processes motor vehicle registration requests. Researches suspension inquiries, modifies registration credentials and issues automobile dealership licenses. Determines service eligibility from established guidelines from SC legislation and SC DMV policies. Administers knowledge tests to drivers requesting to operate Class A, B, C, D, E, F, G, M and CDL licenses. Verifies visual eye screening by physician’s statement or the SCDMV eye test machine, reviews applications for fraud and medical cases to determine license restrictions, and processes motor voter applications. Answers customer inquiries pertaining to driver, vehicle, registration, titling and insurance requirements. Greets and directs customers to appropriate areas in the office. Operates camera system to issue credentials, fax machine, SCDMV software and equipment necessary to assist customers. Collects all required fees and donations for the Donate Life Fund. Reconciles and prepares individual daily reports and refund request documents. Computes vehicle sales taxes and makes weight adjustments to the vehicle record file. Receives, codes and issues receipts for surrendered license plates; boxes surrendered plates and completes pick‑up requests. Performs routine maintenance on equipment. Keeps work area clean, neat and fully stocked. Resolves customer problems and inquiries through customer record research. Manages and maintains transaction payments via cash, credit card, check or money order. Maintains records of products and documentation that are issued and destroyed per SCDMV policy. Performs other related duties as requested by manager, such as but not limited to IRP/IFTA, LiveScan and International Customer transactions. Location Anderson DMV Branch Office in Anderson, SC. Additional Requirements High school diploma or equivalent plus clerical experience. Before certification to administer CDL knowledge skill tests, completion of a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests, Vehicle Inspection Tests and Knowledge Tests. Completion of a nationwide criminal background check including fingerprints prior to certification to administer CDL knowledge skill tests. Retention of knowledge of DMV policies and procedures; ability to explain policy and procedure to customers. Pass New Employee Training and attain working knowledge of the Phoenix System and related hardware. Ability to work under pressure during peak workload periods. Reports directly to the Assistant Branch Supervisor. Requires regular supervision; Manager defines actions, work products and processes necessary to complete assigned tasks. Work occurs in a climate‑controlled office setting. Requires sitting and/or standing for prolonged periods, walking and constant talking. Limited overtime may be required to meet departmental deadlines or serve all customers. Must attend required training. May be required to relocate to an office within 30 miles of the current home office if business needs require. This move cannot exceed 30 miles from the current office. Benefits Health, dental, vision, long‑term disability and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week). 15 days annual vacation leave per year. 15 days sick leave per year. 13 paid holidays. State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees). An exceptional Employee Assistance Program (EAP) at no cost to the employee or household members. EEO Statement The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to lactation), national origin, age (40 or older), disability or genetic information. #J-18808-Ljbffr