Patient Billing & Customer Service Specialist

Patient Billing And Customer Service Specialist

Why do Revenue Cycle professionals want to work here? The reason people love working for KabaFusion is because of the impact we have on our patients. Here, it doesn't matter what your role is, you will be part of a team that works collaboratively to change lives. You will go home knowing you've made a difference and improved someone's life.

What started as a single pharmacy in 2010 has grown into KabaFusion becoming the largest privately held home infusion company in the country. We have a national network of pharmacies and nursing offices strategically placed to service 40+ states. Couple that with over 30 years of combined experience and it's no wonder why KabaFusion is the industry leader in home infusion.

About the role:

As a Patient Billing and Customer Service Specialist, you will be responsible for requesting payment and collecting overdue balances from patients. Contact patients by phone or mail to request payment and to review their account details. Responds to patient questions and sets up alternative pay plans if necessary. Maintains patient account records and resolves third party payer issues

Essential Duties & Responsibilities:

• Contact patients via phone, email, and/or written correspondence to discuss outstanding balances and payment arrangements
• Investigate billing & payment discrepancies, contacting insurance companies when necessary to review eligibility and benefits

As a Patient Billing & Customer Service Specialist, you bring:

• 1+ year of medical office experience
• 1+ year of experience working with patients in a medical setting
• Knowledge of Explanation of Benefits (EOB's) and understanding of copays, coinsurance, and deductibles

Our Benefits:

• Competitive Compensation
• Benefits start on your 1st day of employment.
• 401k w 4% match no waiting or vesting period
• PTO / Floating Holidays / Paid Holidays
• Company paid life insurance and short-term disability
• Employee Assistance programs to help with mental health / wellness
• Learning & Development Programs
• Perks includes discounts on travel, cell phone, clothing and more
• Generous employee referral program

KabaFusion is a mission driven company with a focus on innovation and patient care so, as Revenue Cycle professional, if that sounds like something you want to be a part of, then look no further.