Strategic Account Manager

Strategic Account Manager

As a Strategic Account Manager, you will be responsible for managing and growing relationships with our key enterprise clients. You will act as a trusted advisor, ensuring client satisfaction, driving adoption of our SaaS platform, and identifying opportunities for expansion. This role requires a strategic thinker with strong relationship-building skills, a deep understanding of SaaS solutions, and a proven track record of managing high-value accounts.

Key Responsibilities

• New Business : Act as the primary quarterback, for all Apex sales in Construction, Distribution & Manufacturing space. This may involve co-selling activities with assigned partners.
• Strategic Planning : Develop and execute account plans to achieve revenue targets, including forecasting, pipeline management, and renewal strategies.
• Cross-Functional Collaboration : Work closely with product, marketing, and customer success teams to deliver tailored solutions and resolve client challenges.
• Contract Negotiation : Lead contract renewals, expansions, and negotiations to ensure mutually beneficial agreements.
• Market Insights : Stay informed about industry trends, competitor offerings, and client needs to position our solutions effectively.
• Reporting : Provide regular updates on account health, risks, and opportunities to leadership using CRM tools (e.g., Acumatica CRM).

Qualifications

• 5+ years of strategic partnerships, business development experience in the SaaS industry
• Proven experience and success in a Partner / Channel / Alliances role
• Demonstrable ability to achieve key revenue targets
• Ability to create and present GTM plans; drive internal and external alignment
• Demonstrated capabilities to leverage cross-functional support
• Result orientation and comfort with setting and achieving metrics & outcomes
• Experience working with enterprise clients in the ERP (plus)
• Knowledge of SaaS metrics (e.g., ARR, MRR, churn, LTV) and how they impact account strategy.

Preferred

• Strong networking and relationship-building skills
• Excellent analytical and problem-solving skills
• Strong understanding of cloud requirements in the North American market
• Excellent verbal and written communication skills
• Self-motivated, organized, detail-oriented, and resourceful
• Project management expertise, strong planning skills

Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail View email address on click.appcast.io. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

For this role, the salary range is $100,000-120,000 annually. This range represents the low and high end of the salary range for this job and may vary based on location. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and other relevant elements.

At Acumatica, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.