Clinical Operations Manager

Job Description

Job Description

Description:

Muir Wood is a nationally recognized residential and outpatient treatment program serving teens ages 12–17 with mental health and substance use disorders. With 17 facilities across Northern, Central, and Southern California, we provide Joint Commission–accredited, trauma-informed care in safe, structured, and compassionate environments.

In our safe, comfortable, and structured environments, our compassionate clinicians help teens explore and process sensitive issues while learning to manage their lives in productive ways. We provide high-quality Joint Commission-accredited residential treatment, creating an environment where teens and their families feel cared-for, valued, and engaged.

Our academic program is accredited by the Western Association of Schools and Colleges (WASC). We are in-network with Anthem, Aetna, Cigna, Kaiser Permanente, MHN, Magellan, Halcyon, and Optum, making our exceptional brand of teen treatment accessible to as many families as possible. Our guiding philosophy emphasizes kindness and compassion over confrontation and control.

The Clinical Operations Manager (COM) is a frontline leader responsible for both program leadership and site operations. Reporting to the Clinical Director, the COM oversees Care Coordinators, Shift Supervisors, and Operations staff to ensure safe, structured, and healing - centered environments. With support from central Operations, the COM manages scheduling, facilities, and vendors to keep programs admit-ready, compliant, and efficient. The COM plays a critical role in shaping the client and staff experience by being present in the milieu, coaching and developing staff, maintaining compliance, and ensuring operational excellence.

Requirements:

About the Role

The Clinical Operations Manager is the on-site operational leader responsible for:

• Maintaining a strong presence in the milieu to support trauma-informed, professional client interactions.
• Ensuring programs are safe, structured, compliant, and consistently within staffing ratios.
• Leading and developing Care Coordinators, Shift Supervisors, and Operations staff.
• Overseeing scheduling, staffing readiness, onboarding, and workforce management.
• Ensuring facilities, equipment, and environments meet safety and regulatory standards.
• Partnering closely with Clinical Directors, Operations, HR, Compliance, Nursing, and Academics.
• Reinforcing a culture of empathy, accountability, teamwork, and healing-centered care.

Key Responsibilities

Team Leadership & Development

• Directly supervise Care Coordinators, Shift Supervisors, and site Operations staff.
• Recruit, onboard, train, and evaluate team members.
• Provide consistent coaching, feedback, and recognition.
• Address performance issues promptly and partner with HR on corrective actions.

Milieu Management & Program Presence

• Maintain visible leadership across shifts.
• Support de-escalation, safety events, and operational challenges.
• Ensure trauma-informed care, ratio compliance, and daily schedule integrity.
• Monitor client dynamics and staff interventions.

Staffing, Scheduling & Workforce Management

• Build and manage staff schedules to ensure coverage and admit readiness.
• Oversee attendance, call-outs, and timecard approvals.
• Maintain labor hours within budget without compromising care.
• Monitor first-90-day performance of new hires.

Safety, Compliance & Environment of Care (EOC)

• Conduct daily/weekly walkthroughs and monthly EOC inspections.
• Ensure compliance with Title 22, DHCS, Joint Commission, and internal standards.
• Oversee incident reporting and emergency preparedness.
• Serve as the site Safety Officer.

Facilities, Operations & Systems Partnership

• Coordinate with housekeeping, culinary, maintenance, and external vendors.
• Ensure environments remain clean, safe, therapeutic, and admit-ready.
• Support operational systems including AURA, MaintainX, and compliance trackers.

Culture & Collaboration

• Model empathy, integrity, courage, and collaboration.
• Celebrate wins and reinforce positive culture.
• Facilitate clear communication across departments.
• Support morale and team cohesion during change or stress.

Qualifications

• Bachelor’s degree preferred; high school diploma or GED required.
• 2–3+ years of leadership experience in residential treatment, behavioral health, or youth services.
• Experience supervising multidisciplinary teams (clinical support + operations).
• Strong understanding of trauma-informed care and milieu management.
• Familiarity with facilities/operations management.
• Excellent communication, coaching, and organizational skills.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Working knowledge of Title 22, DHCS, and Joint Commission standards preferred.

What Success Looks Like

• Programs are safe, calm, compliant, and consistently within ratio.
• Staff are well-trained, supported, and performing to expectations.
• Facilities are clean, therapeutic, and audit-ready.
• Clinical priorities translate into consistent daily practice.
• Culture feels steady, respectful, and purpose-driven.

Benefits

• Medical, Dental, Vision
• Flexible Spending Accounts (FSA)
• 401(k) with employer match
• PTO & Sick Pay
• Employee Assistance Program (EAP)
• Employee Discount Marketplace

Muir Wood Adolescent & Family Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.