Sales Audit Analyst

Our StoryJ.Crew gets you dressed every day, for every occasion.Since 1983, we’ve been creating classics that feel familiar and refreshingly new, crafted with unbeatable quality and distinctive point of view—it’s no wonder we’ve been in your closet for four decades and counting.Today, we continue to do the classics our way, inspiring not only how you shop but how you define your personal style. Our commitment runs deeper than just making great clothes—we’re proud of our role in getting you dressed with confidence, character, and celebrating a distinctly American sensibility that makes us who we are.Our dedication to Diversity, Equity, Belonging & Sustainability has been celebrated with industry recognition, reflecting our commitment to fostering an inclusive and sustainable workplace.Overview:We are looking for a Sales Audit Analyst who will be responsible for the analysis and reporting activities that support the Company’s Sales Audit processes. This includes ensuring all sales data is properly reported in the Company’s ledger; retail store deposit accounts are accurate; and assisting the various stakeholders (stores, accounting, loss prevention, etc.) in issue resolution relating to credit card, gift card and cash sales transactions. This individual must exhibit strong analytical and problem solving skills, and have effective written and oral communication skills.Responsibilities:Reconciliation of point of sale transactions to the general ledger and other systems for the US and international operations and investigating/correcting any errorsManaging the credit card chargeback/retrieval process, including investigating and responding to all credit card chargeback issuesReconciliation of retail store’s daily cash deposits to the bank recordsBeing a first point of contact for our store associates on issues relating to sale transactions (cash, credit card and gift cards)Running daily reporting used in various banking and general ledger reconciliation processesLiaising with stakeholders throughout the company including store associates, Accounting, Finance, Loss Prevention, and ITQualifications:Ability to make sound decisions to resolve customer and store inquiriesStrong verbal communication skills, including telephone etiquette; ability to diplomatically resolve challenging customer situationsStrong written communication skills; ability to be clear and concise via emailAbility to multi-task, work independently and have strong analytical and problem-solving skillsStrong organizational skillsWe welcome you to apply, even if you don't check all the boxes. Our passion is scouting life-long learners who are driven by curiosity, and who feel connected to our brands and share our desire to make an impact. We’re always seeking bright new talent who leverage their unique experiences to discover, grow and evolve with our teams.Benefits + PerksHealth & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more.Associate Discount - We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell).Summer Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday during the Summer months.Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program.Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge.Note: Availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.Hourly Range: $25.48 - $29.74At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law. #J-18808-Ljbffr J.crew-422bfe23