Events Program Manager

Program ManagerThe Program Manager (PM) is responsible for managing and leading the client, leading the internal team, program planning, program execution, building client relationships, managing client financials and Creative Group cash flow, engaging suppliers with client priorities, and bringing creative solutions to our clients.This position can be remote or hybrid with 2 days in office if local to Schaumburg, IL or Appleton, WI.Client:Functions as the main client contact and works diligently to develop a strong relationship; and manages clientsOffers client dynamic experiences using the i|xperience™ methodology, working in conjunction with Marketing; leads client by providing workable and creative solutionsConsults with client to determine goals, needs, objectives, and expectations of the programRemains current and knowledgeable about the industry to provide the client with creative and compelling conceptsUnderstands client/group idiosyncrasies and adapts Creative Group services, accordingly; in the case a client's request does not fit in the company's service offerings, consults with the Design & Innovations and/or the Account ExecutiveSchedules and facilitates client planning and debrief meetings to evaluate program resultsIs accountable for successful program outcomeProgram Operations:Collaborates with appropriate team members in internal kick-off, following program turnover from pre-sales to operationsExecutes overall strategy and choreography of meetings and eventsLeads clients and other team members on operational site inspectionsNegotiates and manages supplier contracts, including deposits, attrition, concessions, guarantees, room blocks, and master accounts in conjunction with internal team membersManages and works with hotel and supplier staff to exceed customer expectations. Provides best pricing, options, and program objectives. Maintains logistical accountability of meetings. Acts as liaison between customer, hotel, and all suppliersCreates and communicates all program specifications and program details and approve event ordersOversees design, marketing concepts and promotional campaigns, copywriting, and budget specific to the program in conjunction with the Project ManagerSends appropriate post-program correspondence to all stakeholdersFinancial Management and Insights:Manages client budget with a focus for client cost savings while maximizing revenue opportunitiesUnderstands and monitors estimated labor hours for team to maximize profitManages cost-savings, reconciliation, and invoicingLeadership:Be a sought-after partner, by building trust with clients, internal team, and external partnersProvides confident leadership for the client, planning team, and company through all actions and to be able to successfully execute programsEstablishes, communicates, and monitors all timelines and budget parametersMentors Project Managers on an ongoing basisWorks with all internal departments (as applicable per program) for the successful execution of the program, such as: Travel Services, Creative Services, Technology Services, Registration Services, Merchandise, and FinanceIs responsible for on-site program execution and direction of travel staff. Implements contingency plans as needed Troubleshoots and solves onsite problems seamlesslyIs responsible for identifying and sharing best practices and process improvements company-wideGathers, shares, and applies learnings for continuous process improvementCan adapt and work successfully with any client, partner, and programSeek feedback, absorb, and act in the spirit of continuous personal developmentPerform other duties as assigned.Minimum Requirements/Qualifications:Bachelor's Degree in Business, Hospitality, Event Planning or a combination of education and work and experience is requiredMinimum of 4 years of experience in the Hospitality and/or group/individual performance industry, with at least 3 years of meeting planning experienceProficiency in Microsoft Word, Excel, and PowerPointKnowledgeable in Microsoft Teams, SharePoint, One Drive, Zoom and other collaboration toolsCertification in Meeting Planner (CMP) is a plusWorking ConditionsAbility and willingness to work extended workdays and possible weekendsAccessible during acceptable working hours identified per project/programTravel may be required to oversee projects through executionFrequent use of a computer and other office equipmentAbility to lift 20 lbs.Frequent sitting, standing, and walkingAbility to adhere to hybrid office policyYour Benefits OnboardIn addition to Medical, Dental, and Vision benefits, Direct Travel/ATPI offers a Total Rewards Package including Retirement Plans, Wellness, Recognition, Sustainability, DE&I, and Mental Health support.Our Brand Voyage: About Direct Travel and Creative GroupA subsidiary of Direct Travel, Creative Group designs global programs and experiences that reward excellence and inspire people to reach their full potential – we call it Thrivability. Creative Group is a full-service performance improvement company specializing in meetings and events, group incentive travel, employee engagement and recognition, sales incentives and channel loyalty programs. Creative Group serves a client roster of Fortune 500 companies in a broad range of industries.Embark on the next step in your career journey with Direct Travel!Direct Travel/ATPI is an EOE/AA/Veteran/People with Disabilities employer.If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel/ATPI.