Office Coordinator

Office Coordinator

The office coordinator will provide support to the department, assist in the day-to-day operations of the POP program. The office coordinator will serve as a central contact for communication with the team of doctors, NP's, RN staff and PCT's. The office coordinator will assist in adherence of all policies, regulations goals and initiatives.

This is a Monday-Friday role anywhere from 8:00-5:00pm

Major Accountabilities/Critical Responsibilities:

Manage the front office reception area. Specifically, the Coordinator will manage the front office activities (i.e. phones, updating appointment availability, scheduling POP appointments for patients, registration as needed) and ensure that these services are provided in a friendly, prompt, courteous, and compassionate manner.

Demonstrates a good working knowledge of the department's programs and services to provide accurate information to patients.

The coordinator is responsible for scheduling patient POP visits, coordinating follow-up patient care, and making follow-up appointments

Provides information to callers, routes call as appropriate, takes clear and concise messages.

Retrieves voice mail messages and responds to them promptly.

Ensure that all patients/visitors are acknowledged.

Develop and maintain strong relationship with all constituencies (physicians' offices, clinics, Hospitalists, Nurse Practitioner, and Unit staff.

The office coordinator is responsible for working with the Unit Coordinators for daily operations and efficiency with POP schedule.

Order supplies, ensuring all supplies are distributed upon receipt and kept in designated areas.

Involved in Unit quality initiatives in support of organizational and unit-based initiatives

Practices and adheres to Stamford Health's "Code of Conduct" philosophy and organizational standards for service excellence, and organizational values of teamwork, Integrity, Compassion Respect and Accountability

Performs other related duties as assigned or requested to maintain a high level of service.

Competencies and Requirements:

Office management experience is preferred.

Provide excellent phone-based customer service to patients.

Individuals exhibit a high degree of responsibility in confidential matters. The individual understands HIPPA and confidentiality and has a working knowledge of JCAHO.

Ability to work independently and balance multiple priorities is required.

Excellent organization, problem solving, negotiation, verbal, listening and written communication skills are required. Knowledge of medical terminology is preferred.

Strong interpersonal skills are required

Education Requirements (include license, Registration, Certification):

High school diploma or equivalent required

Patient Population Served:

Presurgical Optimization program located at the Tully Health Center.

Adult (18-64 years)

Geriatric (65 plus years)

Manual Skills:

Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, (i.e. typing on computer keyboard, use of telephone).

Physical Effort:

Some portions of daily assignments involve transporting material, equipment, and possibly patients to another appointment in the building

Physical Environment:

Pleasant working conditions with opportunity for personal and professional growth. Nature duties performed present little or no potential for job-related accidental injury.