Account Director

Merkle is a leading data‑driven, technology‑enabled, global performance marketing agency specializing in personalized customer experiences across platforms and devices. The Account Director is a client leadership role focused on Digital Transformation. This hybrid position is based in our New York or Chicago office and reports to the VP, Group Account Director. Key Responsibilities Build trusted client relationships by developing a genuine understanding of each client’s business, goals, and working style – showing up as a reliable, informed partner across the full life of an engagement. Stay attuned to client needs and emerging opportunities – proactively surfacing relevant ideas, flagging risks before they are escalated, and bringing Merkle capabilities into the conversation at the right moments. Manage day‑to‑day stakeholder communication with clarity and consistency, keeping clients informed, aligned, and confident in Merkle’s execution. Own the commercial health of your engagements when managing clients independently: revenue forecasting, scope monitoring, change order execution, and Salesforce accuracy. Partner closely with Project Managers and delivery leads to ensure work is on track, risks are visible, and client expectations are grounded in delivery reality. Support renewal strategy and growth planning in partnership with senior account leaders and Client Partners, contributing to proposals and expansion conversations as they arise. Contribute actively to account team culture – sharing knowledge, supporting colleagues, and bringing a collaborative mindset to every engagement. Qualifications 7+ years experience in account management or client services within a digital agency, consulting firm, or technology services organization. Experience with Digital Transformation engagements – including web/app development, UX, commerce platforms, or enterprise technology implementations; conversant with how these solutions are built and able to engage credibly with clients about them. Demonstrated ability to manage client relationships with professionalism and care, with a proven track record of building trust and maintaining client satisfaction. Foundational commercial acumen: familiarity with revenue forecasting, scope management, and the financial mechanics of a services engagement; able to own these responsibilities when managing clients independently. Strong communication and interpersonal skills – communicate clearly, listen well, and navigate difficult conversations with composure. Experience collaborating with Project Managers or Delivery leads on multi‑workstream engagements; understands the importance of the AM/PM partnership and contributes to making it work. Working proficiency in Salesforce or equivalent CRM for account tracking, forecasting, and documentation. Familiarity with one or more leading content management and/or commerce platforms. Additional Information The annual base salary range for this position is $114,425–$132,750, based on relevant experience, knowledge, skills, and other factors permitted by law. Benefits Medical, vision, and dental insurance Life insurance Short‑term and long‑term disability insurance 401(k) Flexible paid time off At least 15 paid holidays per year Paid sick and safe leavePaid parental leave Location New York – 150 E 42nd Street Equal Opportunity Employer Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex, sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. Dentsu is also committed to providing reasonable accommodation to individuals with disabilities and disabled veterans. If accommodation is required to search or apply, please contact View email address on click.appcast.io. #J-18808-Ljbffr