Information Technology Help Desk Technician II

Job Description Continental Battery Systems is seeking a highly-skilled, energetic, and collaborative Help Desk Technician II to join our team. The right candidate will be energetic, customer-focused, and determined to add value within a fast-paced organization. We offer great benefits, including: Medical, Dental, and Vision Robust voluntary benefits package PTO and paid holidays off Significant employee product discounts The successful candidate will provide advanced technical support to end-users and manage the SAAS Based IT infrastructure. This role requires a strong understanding of IT systems, network infrastructure, and troubleshooting techniques. Minimum Qualifications: AA Degree or equivalent; BA preferred Minimum 2 years of exceptional work within systems administration including experience with system administration, network troubleshooting, and help desk support. Key Responsibilities: Provide advanced technical support to end-users, resolving complex issues related to hardware, software, and network connectivity. Troubleshoot and resolve escalated help desk cases. Manage and maintain Google Virtual Server infrastructure. Implement and maintain server security measures. Manage and maintain network infrastructure, including routers, switches, and firewalls. Requirements: Advanced knowledge of Google Workspace Administration, NetSuite Security Administration, Google Workspace Suite, and Server Operating Systems. Advanced knowledge of RMM Experience, EDR Experience, and network protocols. Strong problem-solving and analytical skills. Excellent verbal and written communication skills. We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to providing a workplace that is free from discrimination and harassment. #J-18808-Ljbffr Continental Battery Systems